Mandarin-Speaking Heavy Equipment Sales Executive

Pt Shandong Hengwang Group; Jawa Barat; On-site; IDR 144,000,000 - 216,000,000; Full time

Job summary

The St. Regis Jakarta is seeking a Food & Beverage Sales Executive to join its Sales & Marketing team in Jakarta Selatan. You will handle guest calls, reservations, and requests, applying sales techniques to maximize revenue while preserving guest loyalty.

Responsibilities include processing Marriott Rewards redemptions, assisting management in training staff, and upholding Marriott standards, policies, and appearance.

Qualifications

• Experience in hotel sales or F&B sales preferred.
• Excellent communication and upselling skills.
• Customer-focused with strong attention to detail.

Responsibilities

• Handle guest calls, requests, and problems with professional service.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Process reservations, changes, and cancellations by phone, fax, or mail.
• Enter Marriott Rewards information into the system when taking reservations.
• Support Sales & Marketing with general office duties.

Job description

Food Beverage Sales Executive - The St. Regis Jakarta

Additional Information
Job Number
Job Category Sales & Marketing
Location Rajawal Place Jalan HR Rasuna Said Kav. B/4, Setiabudi, Jakarta Selatan 12910, Indonesia
VIEW ON MAP ( Full Time
Located Remotely? N
Position Type Non-Management
POSITION SUMMARY
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up‑selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation