F&B Sales B2B

Kitchenhub Pte Ltd; Jawa Barat; On-site; IDR 111,600,000 - 178,560,000; Full time

Job summary

The St. Regis Jakarta (a Marriott International property) is seeking a Food & Beverage Sales Executive to drive guest satisfaction and revenue at our Jakarta Selatan location.

Responsibilities include resolving guest calls and requests, upselling to maximize revenue, processing reservations and changes, and supporting Sales & Marketing while upholding brand standards. A high school diploma and at least 2 years of related experience are required.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years in a similar role.
• Proactive and guest-focused service mindset.

Responsibilities

• Resolve guest calls, requests, or problems promptly to ensure satisfaction.
• Utilize sales techniques to maximize revenue and guest loyalty.
• Assist with reservations, changes, and cancellations for Marriott Rewards points.
• Support Sales & Marketing tasks and maintain brand image and confidentiality.
• Welcome guests, coordinate with teams, and ensure professional appearance and etiquette.

Education

High school diploma or G.E.D. equivalent

Job description

Food Beverage Sales Executive - The St. Regis Jakarta

Additional Information

Job Number

Job Category Sales & Marketing

Location Rajawal Place Jalan HR Rasuna Said Kav. B/4, Setiabudi, Jakarta Selatan 12910, Indonesia

VIEW ON MAP ( Full Time

Located Remotely? N

Position Type Non-Management

POSITION SUMMARY Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of