Mandarin-Speaking Customer Service Representative

Pt Niuancong Health Management; Jawa Barat; Híbrido; IDR 20.664.000 - 28.930.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive hourly wage

Performance bonuses

Health and dental coverage

Paid training programs

Descripción de la vacante

Pt Niuancong Health Management is seeking a compassionate Customer Service Representative for our insurance claims team in Tangerang. This hybrid role involves handling inquiries, guiding customers through the claims process, and providing empathetic support.

You will be the first point of contact, documenting interactions in CRM and assisting with basic administrative tasks while maintaining regulatory compliance and a positive, professional demeanor.

Formación

• High school diploma or equivalent; some college education or a degree is a plus.
• Previous experience in customer service, preferably in a call center or insurance environment.
• Excellent verbal and written communication skills in Bahasa Indonesia and English.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using computers, including standard office software and CRM systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Willingness to work a flexible schedule, including some evenings or weekends as needed.
• Ability to work effectively both from home and in the Tangerang office.
• A positive and professional demeanor.

Responsabilidades

• Answer inbound calls, emails, and chat inquiries from customers regarding their insurance claims.
• Provide clear and concise information about the claims process, policy coverage, and required documentation.
• Guide customers through the necessary steps to initiate or update a claim.
• Document all customer interactions accurately in the company's CRM system.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Assist customers in understanding their policy details related to their claims.
• Maintain a high level of customer service, ensuring customer satisfaction and retention.
• Adhere to company policies, procedures, and regulatory requirements.
• Process basic claim-related administrative tasks as needed.
• Contribute to team efforts by achieving individual and team performance goals in Tangerang.

Descripción del empleo

Customer Service Representative - Insurance Claims

Our client is seeking a compassionate and efficient Customer Service Representative to join their claims department, offering a hybrid work arrangement in Tangerang . This role is the first point of contact for customers navigating the insurance claims process. You will be responsible for handling inquiries, guiding customers through necessary procedures, and providing clear, empathetic support. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong desire to help resolve customer issues effectively. This position is crucial for maintaining customer satisfaction and ensuring a smooth claims experience. Join a dedicated team committed to providing exceptional service within the Indonesian insurance market.

Key Responsibilities

• Answer inbound calls, emails, and chat inquiries from customers regarding their insurance claims.
• Provide clear and concise information about the claims process, policy coverage, and required documentation.
• Guide customers through the necessary steps to initiate or update a claim.
• Document all customer interactions accurately in the company's CRM system.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Assist customers in understanding their policy details related to their claims.
• Maintain a high level of customer service, ensuring customer satisfaction and retention.
• Adhere to company policies, procedures, and regulatory requirements.
• Process basic claim-related administrative tasks as needed.
• Contribute to team efforts by achieving individual and team performance goals in Tangerang .

Requirements

• High school diploma or equivalent; some college education or a degree is a plus.
• Previous experience in customer service, preferably in a call center or insurance environment.
• Excellent verbal and written communication skills in Bahasa Indonesia and English.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using computers, including standard office software and CRM systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Willingness to work a flexible schedule, including some evenings or weekends as needed.
• Ability to work effectively both from home and in the Tangerang office.
• A positive and professional demeanor.

Benefits

• Competitive hourly wage and potential for performance bonuses.
• Health and wellness benefits, including medical and dental coverage.
• Paid training programs and ongoing