Mandarin Guest Host — Ultra-Lux Bali Resort

Aman Group; Kecamatan Manggis; Presencial; IDR 120.000.000 - 240.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meals and transportation allowance

Health insurance

Public holidays and weekly holidays

Uniform

Descripción de la vacante

Amankila in Bali seeks a Mandarin Guest Host to lead daily Front Office operations and deliver exceptional guest service. reporting to the Front Office Manager, you will train staff, respond to guest inquiries, and uphold FSMS standards across rooms, dining, and amenities.

Ideal candidates have 2–3 years in Mandarin guest relations within luxury hospitality, a Mandarin language degree, and strong communication and multitasking skills to support a seamless, high-end guest experience at Amankila.

Formación

• Bachelor’s degree or diploma equivalent in Mandarin language education.
• Excellent communication, negotiation, and guest-relations skills.
• Proactive, resourceful team player with strong multitasking abilities.

Responsabilidades

• Lead by example and ensure staff deliver exceptional guest service in line with Aman’s standards.
• Train Front Office staff in guest interactions, FSMS compliance, and professionalism.
• Provide resort information and assist guests with local attractions and experiences.
• Oversee check-ins, check-outs, and concierge services with prompt, professional handling.
• Ensure adherence to FSMS protocols in room-dining, minibars, and guest amenities.
• Engage guests for feedback and coordinate with departments to meet needs.
• Maintain Front Desk areas, assist with transport arrangements, and support events.
• Ensure accurate guest records, folios, and feedback logs for proper documentation.

Conocimientos

Mandarin

Educación

Mandarin degree

Descripción del empleo

Amankila in Bali seeks a Mandarin Guest Host to lead daily Front Office operations and deliver exceptional guest service. reporting to the Front Office Manager, you will train staff, respond to guest inquiries, and uphold FSMS standards across rooms, dining, and amenities.

Ideal candidates have 2–3 years in Mandarin guest relations within luxury hospitality, a Mandarin language degree, and strong communication and multitasking skills to support a seamless, high-end guest experience at Amankila.