Manager Field Operations

Cotecna; Jakarta Pusat; On-site; IDR 900,000,000 - 1,300,000,000; Full time

Job summary

Cotecna is seeking a Manager – Field Operations to lead technical assurance, governance, and quality oversight for inspection activities across multiple locations. You will ensure compliance with procedures, accreditation standards, and client expectations, while guiding field teams and driving continuous improvement.

The role requires strong leadership, deep TIC industry knowledge, and hands-on experience in inspection methods, sampling, and supervision, with fluency in Bahasa Indonesia and

Qualifications

• Bachelor's or Diploma in Engineering, Maritime Studies, Agriculture, Science, Business or related fields.
• Minimum 5 years in TIC industry with field operations leadership experience.
• Experience in Agriculture, Coal, or Mineral inspection is preferred.
• Knowledge of ISO/IEC 17020 and ISO 9001 is desirable.

Responsibilities

• Lead technical assurance and quality oversight for all inspection and field service activities.
• Ensure compliance with procedures, accreditation requirements, industry standards, and regulatory requirements.
• Develop and maintain technical procedures, work instructions, and reporting standards.
• Provide technical guidance and governance to operations across locations.
• Review issues, complaints, and non-conformities including corrective actions.
• Support competency development and training programs for inspection personnel.
• Drive continuous improvement in inspection quality and risk management.
• Support audits and accreditation assessments.
• Provide technical support for business development and new services.

Skills

Leadership

Technical analysis

Root-cause analysis

Problem solving

Communication

Education

Engineering/Bachelor degree

Job description

Cotecna is a leading provider of testing, inspection and certification services. Founded in Switzerland in 1974, Cotecna started off as a family business and has now grown to become a world-class international player with over 7000 employees in more than 140 offices across 50 countries.

Mission of the Role

Manager – Field Operations is responsible for leading the technical assurance, compliance, and governance framework for all inspection-related activities across the organization. The role ensures that field operations are performed consistently, professionally, and in accordance with applicable procedures, international standards, accreditation requirements, and client expectations.

This position serves as the central technical authority for inspection operations, providing oversight and guidance for monitoring/supervision, sampling, quantity determination, and other field inspection services across multiple commodity sectors.

Key Responsibilities

Lead technical assurance and quality oversight for all inspection and field service activities.

Ensure compliance with company procedures, accreditation requirements, industry standards, and regulatory requirements.

Develop and maintain technical procedures, work instructions, and reporting standards.

Provide technical guidance and governance to operational teams across all locations.

Review operational issues, customer complaints, technical disputes, and non-conformities, including corrective and preventive actions.

Support competency development, qualification requirements, and technical training programs for inspection personnel.

Drive continuous improvement initiatives related to inspection quality, operational effectiveness, and risk management.

Support internal audits, external audits, management reviews, and accreditation assessments.

Provide technical support for business development activities, client discussions, and new service implementation.

Qualifications, Experience and Technical Skills

Diploma or Bachelor's Degree in Engineering, Maritime Studies, Agriculture, Science, Business, Management, or other related disciplines.

Minimum 5 years of experience in the Testing, Inspection, and Certification (TIC) industry, including experience in operational leadership or supervisory roles.

Experience in Agriculture, Coal, or Mineral inspection is preferred.

Proven experience managing field inspection activities across multiple operational locations

Strong understanding of inspection methodologies, sampling principles, quantity determination, and supervision activities.

Familiarity with draught survey, weighing operations, stock measurement, and cargo inspection processes.

Knowledge of quality management systems and accreditation requirements, including ISO/IEC 17020 and ISO 9001.

Strong leadership, technical analysis, problem-solving, and root cause investigation capabilities.

Good command of Bahasa Indonesia and English.