Senior Property Manager / General Manager – Retail Mall & Lifestyle Hub

Cushman & Wakefield; Jakarta Pusat; On-site; IDR 420,000,000 - 780,000,000; Full time

Job summary

Cushman & Wakefield Indonesia is seeking a Senior Property Manager / General Manager – Retail Mall & Lifestyle Hub to oversee operations and drive commercial success. You will own asset operations, tenant performance, and financial results, ensuring a seamless experience for shoppers and tenants.

The role requires 8–12+ years in property management, strong leadership, and a proven ability to manage budgets, P&L, and cross-functional teams.

Qualifications

• Bachelor's degree and 8–12+ years in retail mall or mixed-use property management.
• Proven senior leadership experience and stakeholder management.
• Strong budget, P&L, cost optimization, and revenue growth experience.

Responsibilities

• Lead mall operations including tenant relations, leasing support, marketing, facilities, finance, and admin.
• Own asset financial performance, budgeting, forecasting, service charge management, billing, collections, and P&L accountability.
• Drive footfall, tenant sales, and brand positioning via strategic marketing campaigns and events.
• Act as liaison for owners, investors, and stakeholders with performance reporting and value strategies.
• Lead on-site teams and vendors to deliver consistent service across operations, marketing, facilities, and security.
• Ensure compliance with regulations, safety standards, and governance while overseeing CAPEX and refurbishments.

Skills

Leadership

Financial acumen

Stakeholder management

Strategic thinking

Communication

Negotiation

Problem-solving

Education

Bachelor’s degree in Business, Marketing, Finance, Engineering, or a related discipline

Job description

Job Title

Senior Property Manager / General Manager – Retail Mall & Lifestyle Hub

Job Description Summary

The Senior Property Manager / General Manager is responsible for the overall performance, operations, and commercial success of a retail mall or lifestyle hub. This role provides full ownership of asset operations, tenant performance, financial results, and stakeholder management, while driving long-term value creation and customer experience excellence.

Job Description

About the Role:

• Provide end-to-end leadership of mall operations, covering tenant relations, leasing support, marketing & activations, facilities, finance, and administration.
• Own the asset’s financial performance, including budgeting, forecasting, service charge management, billing, collections, and P&L accountability.
• Drive footfall, tenant sales, and brand positioning through strategic marketing campaigns, events, lifestyle activations, and casual leasing initiatives.
• Act as the primary liaison for owners, investors, and key stakeholders, delivering performance reporting, insights, and value-enhancement strategies.
• Lead, develop, and inspire on-site teams and vendors across operations, marketing, facilities, and security to deliver consistent service excellence.
• Ensure full compliance with statutory regulations, safety standards, and company governance while overseeing CAPEX, refurbishments, and improvement projects.

About You:

• Bachelor’s degree in Business, Marketing, Finance, Engineering, or a related discipline.
• 8–12+ years of experience in retail mall, lifestyle hub, or mixed-use property management, with proven senior leadership exposure.
• Strong commercial and financial acumen, with hands-on experience managing budgets, P&L, cost optimization, and revenue growth initiatives.
• Proven ability to lead cross-functional teams, manage multiple vendors, and influence diverse stakeholder groups.
• Strategic, customer-centric leader with strong communication, negotiation, and problem-solving skills.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: "Cushman & Wakefield"