Luxury Sales & Client Relationship Manager

CARINA HARDY; Kecamatan Ubud; On-site; IDR 279,000,000 - 502,200,000; Full time

Job summary

CARINA HARDY in Bali seeks an experienced luxury salesperson and relationship builder. You will own client relationships from first enquiry to purchase and nurture long-term relationships with VIPs and collectors around the world.

You will convert inquiries via WhatsApp, Instagram, email, phone, and in person, guiding clients through jewellery purchases and custom commissions. Private studio appointments in Ubud are part of the role.

Qualifications

• Experience in luxury or high-value sales required.
• Experience in jewellery, watches, luxury fashion, art, or design preferred.
• Proven ability to convert enquiries and develop long-term repeat clients.
• Comfortable selling items valued at thousands of dollars.
• Excellent spoken and written English.
• Warm, perceptive, socially confident and well organized.
• Strong commercial instincts and genuine enjoyment of selling.
• Appreciation for jewellery, craftsmanship and design.

Responsibilities

• Own client relationships from first enquiry through purchase and long-term relationship.
• Convert incoming enquiries into sales across WhatsApp, Instagram, email, phone, and in person.
• Build meaningful relationships with VIPs, collectors, repeat clients, and prospective clients.
• Guide clients through jewellery purchases and custom commissions.
• Host private appointments at our Ubud studio.
• Follow up thoughtfully to develop repeat purchases and referrals.
• Collaborate with founders, designers, production and marketing to create exceptional client experience.
• Manage client relationships and opportunities through HubSpot.
• Contribute ideas to improve how we sell and care for clients.

Job description

Location: Ubud, Bali (Studio-Based)

Compensation: Competitive, based on experience.

Have you worked in luxury jewellery, fashion, watches, art, design, or another high-end sales environment?

We're looking for an experienced luxury salesperson and relationship builder to join our growing jewellery house in Bali.

This is an opportunity to work closely with our founders, build relationships with clients and collectors around the world, and help shape how we approach luxury sales and client experience as the brand grows.

We're looking for someone who understands that the best luxury sales never feel transactional. They are built on taste, trust, intuition, exceptional service, and genuine human relationships.

What You’ll Do

• Own client relationships from first enquiry through purchase and long-term relationship.
• Convert incoming enquiries into sales across WhatsApp, Instagram, email, phone, and in person.
• Build meaningful relationships with VIPs, collectors, repeat clients, and prospective clients.
• Guide clients through jewellery purchases, fine jewellery, and highly personal custom commissions.
• Host private appointments at our Ubud studio.
• Follow up thoughtfully and proactively develop opportunities for repeat purchases, referrals, gifting, and commissions.
• Work directly with our founders, designers, production, and marketing teams to create an extraordinary client experience.
• Manage client relationships and opportunities through HubSpot.
• Bring ideas and help us continuously improve how we sell, communicate, and care for our clients.

Who We’re Looking For

• Proven experience in luxury or high-value sales.
• Experience in jewellery, watches, luxury fashion, art, design, luxury property, or a similar field is strongly preferred.
• A track record of converting enquiries and developing long-term, repeat clients.
• Comfortable selling pieces worth thousands of dollars.
• Exceptional spoken and written English.
• Warm, perceptive, socially confident, organised, and excellent at follow-up.
• Strong commercial instincts and a genuine enjoyment of selling.
• An appreciation for jewellery, craftsmanship, design, and beautiful objects.

Why This Role

This isn’t a traditional retail sales position.

You’ll work closely with the founders, take meaningful ownership from day one, and help build one of the most important functions within a growing independent luxury brand.

We want someone who can turn interest into relationships, relationships into sales, and first purchases into clients who stay with us for years.

If you’ve built your career selling exceptional things to discerning people - and love the relationship as much as the sale - we’d love to meet you.