Luxury Hotel Reservations Specialist

Mandarin Oriental Hotel Group Limited; Pluit; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

MOstay

Health benefits

Retirement plans

Health Insurance

Duty Meals

Job summary

Mandarin Oriental Jakarta is seeking a Reservation Agent to join our Reservation team. Based at Mandarin Oriental Jakarta, the Reservation Agent records and processes all room reservations made by phone, email, other platforms and online chats, converting inquiries to sales where possible.

You will coordinate with Sales, Housekeeping and Front Desk to ensure confirmations, maintain accurate data in the PMS, and upsell hotel services.

Qualifications

• Minimum High School Diploma or equivalent.

Responsibilities

• Handle guests' communications (phone, emails, and chats) professionally, identifying needs and offering suitable options.
• Verify reservation details and send confirmations within 24 hours with accurate information.
• Demonstrate strong knowledge of room types, rates, and hotel offerings while completing administrative duties per SOPs.
• Accurately input and manage reservations in the PMS system.
• Maintain effective communication with Sales, Housekeeping, Front Desk for smooth operations.
• Manage group reservations.
• Prepare reservations-related reports (e.g., Cancellation & No Shows).
• Upsell hotel services including restaurant reservations and Spa.
• Manage time effectively.

Skills

Customer service

Communication

Organization

Bilingual (Bahasa Indonesia & English)

Flexibility

Education

Diploma/bachelor’s degree in hospitality, tourism, business administration, or related field

High School Diploma or equivalent

On-the-job training or certifications substitute education

Tools

PMS software

Microsoft Office (Excel, Word, PowerPoint)

Job description

Mandarin Oriental Jakarta is seeking a Reservation Agent to join our Reservation team. Based at Mandarin Oriental Jakarta, the Reservation Agent records and processes all room reservations made by phone, email, other platforms and online chats, converting inquiries to sales where possible.

You will coordinate with Sales, Housekeeping and Front Desk to ensure confirmations, maintain accurate data in the PMS, and upsell hotel services.