Luxury Reservations Sales Manager

The Luxury Collection; Kuta Selatan; On-site; IDR 279,000,000 - 502,200,000; Full time

Job summary

The Luxury Collection is seeking a Reservations Manager to lead and train Reservations Sales staff, drive revenue through up-selling opportunities, and achieve personal and property targets. This role focuses on maximizing customer loyalty and delivering service excellence across the reservation lifecycle.

You will manage daily operations, mentor staff, and coordinate with Sales and Convention Services to optimize group bookings while maintaining brand standards in a luxury hotel setting in Bali.

Qualifications

• Bachelor's degree in Hospitality Management, Hotel Administration, Business Administration, Tourism, or a related field.
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years' experience in the sales and marketing, guest services, front desk, or related professional area.
• 1 - 2 years' experience in the Reservation leadership position, a luxury hotel experience would be an advantage.

Responsibilities

• Identifies new reservations sales business to achieve personal and property revenue goals.
• Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Monitors same day selling procedures to maximize room revenue and control property occupancy.
• Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
• Responds to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Center.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Uses sales resources and administrative/support staff effectively.
• Assists in monitoring group reservation forecast data.
• Coordinates with sales and Convention Services to process rooming lists and reservation cards
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Assists with monitoring accuracy of reservation sales orders within tracking systems.
• Tracks no-show reservations and processes charges as needed.
• Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
• Manages wait list and prioritizes order of wait list contacts to be made.
• Prepares work and maintenance orders.

Skills

Negotiation skills

Education

Bachelor's degree in Hospitality Management, Hotel Administration, Business Administration, Tourism, or related field

2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years' related experience

1-2 years' experience in Reservation leadership; luxury hotel experience is advantageous

Job description

The Luxury Collection is seeking a Reservations Manager to lead and train Reservations Sales staff, drive revenue through up-selling opportunities, and achieve personal and property targets. This role focuses on maximizing customer loyalty and delivering service excellence across the reservation lifecycle.

You will manage daily operations, mentor staff, and coordinate with Sales and Convention Services to optimize group bookings while maintaining brand standards in a luxury hotel setting in Bali.