Luxury Guest Relations Supervisor — Lead, Growth & Service Charge

The Seminyak Suites Private Villas; Kuta; On-site; IDR 180,000,000 - 240,000,000; Full time

Benefits offered by this job

Service charge

Job summary

The Seminyak Suites seeks a Guest Relations Supervisor to lead a guest relations team in a luxury villa/hotel setting. You will handle inquiries and complaints with professionalism, aiming to exceed guest expectations and uphold the high service standards of the property.

Fluent English is required; multilingual abilities are a plus. You will collaborate with other departments to arrange experiences, activities, and local attractions, ensuring guests receive exceptional service in a

Qualifications

• Previous experience as a Guest Relations Officer in a luxury villa, hotel, or resort.

Responsibilities

• Handle guest inquiries, complaints, and requests professionally.
• Lead and supervise the guest relations team.
• Deliver outstanding guest service and satisfaction.
• Coordinate with other departments to arrange experiences and local attractions.

Skills

Guest relations

Sales skills

Leadership

Communication

Interpersonal skills

Fluent English

Multilingual abilities

Team leadership

Local attractions knowledge

Job description

The Seminyak Suites seeks a Guest Relations Supervisor to lead a guest relations team in a luxury villa/hotel setting. You will handle inquiries and complaints with professionalism, aiming to exceed guest expectations and uphold the high service standards of the property.

Fluent English is required; multilingual abilities are a plus. You will collaborate with other departments to arrange experiences, activities, and local attractions, ensuring guests receive exceptional service in a