Luxury Guest Experience Specialist

The Ritz-Carlton Hotel Company, L.L.C.; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

The Ritz-Carlton Jakarta, Sudirman SCBD seeks a Guest Experience Expert to guide guests through their stay and deliver a memorable, luxury service experience. This non-management role emphasizes professional appearance, safety, and proactive hands-on service.

You will handle guest requests, assist with check-in/check-out, complete routine reports, and share local highlights to enrich every guest's visit.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Guide guests through their stay, anticipate needs, and deliver a memorable experience.
• Process operational requests, complete reports, and share local area highlights with guests.
• Maintain safety, confidentiality, professional appearance, and courteous communications.

Education

High school diploma or GED

Job description

The Ritz-Carlton Jakarta, Sudirman SCBD seeks a Guest Experience Expert to guide guests through their stay and deliver a memorable, luxury service experience. This non-management role emphasizes professional appearance, safety, and proactive hands-on service.

You will handle guest requests, assist with check-in/check-out, complete routine reports, and share local highlights to enrich every guest's visit.