Luxury F&B Service Manager: Drive Revenue & Experience

Shangri-La Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 360,000,000 - 540,000,000; Full time

Job summary

Shangri-La Hotel, Surabaya is seeking an experienced F&B Service Manager for Shang Palace Restaurant. You will lead daily operations, drive outlet revenue, and ensure exceptional guest service in a luxury hotel setting.

The role requires strong leadership, excellent communication, and the ability to manage a fast-paced environment while maintaining brand standards and guest satisfaction.

Qualifications

• Experience in luxury restaurant or 5-star hotel.
• Excellent leadership and communication skills.
• Ability to drive revenue and manage daily operations.
• Fluent in English and local language; Mandarin is a plus.

Responsibilities

• Drive and achieve / excel outlet revenue target.
• Ensure the smooth running of the daily operation.
• Ensure High Service Experience for guest is deliver consistently.
• Maximized team productivity & compliance.
• Develop team.
• Solution driven, able to work in a fast paced environment.

Skills

Leadership

Communication

People skills

Fluent English

Mandarin a plus

F&B Management

Job description

Shangri-La Hotel, Surabaya is seeking an experienced F&B Service Manager for Shang Palace Restaurant. You will lead daily operations, drive outlet revenue, and ensure exceptional guest service in a luxury hotel setting.

The role requires strong leadership, excellent communication, and the ability to manage a fast-paced environment while maintaining brand standards and guest satisfaction.