Outdoor Gear Retail Advisor

Pt Eigerindo Multi Produk Industri; Cilacap; Remote; IDR 111,600,000 - 200,880,000; Full time

Job summary

Pt Eigerindo Multi Produk Industri is seeking a proactive Remote Customer Service Agent to join a fully remote team. You will handle inquiries via phone, email, and live chat, documenting interactions and resolving issues from a home office.

Strong self-discipline and communication skills are essential as you contribute to a distributed team and uphold high service standards across locations.

Qualifications

• Experience in customer support is preferred.
• Ability to work remotely and manage multiple channels.
• Excellent written and verbal communication.

Responsibilities

• Provide remote customer support, addressing inquiries and resolving issues via multiple communication platforms.
• Document customer interactions accurately and update customer records in the CRM.
• Troubleshoot customer problems and offer appropriate solutions in a timely manner.
• Escalate complex issues to senior agents or relevant departments when necessary.
• Adhere to all company policies and procedures regarding customer service and data privacy.
• Participate in virtual team meetings and training sessions to continuously improve skills

Skills

Customer service

Communication skills

Self-motivation

Tools

CRM software

Job description

Our client is seeking a motivated and customer-focused Remote Customer Service Agent to join their fully remote team. Based anywhere, you will be responsible for delivering outstanding support to customers across various channels, including phone, email, and live chat. This role requires strong self-discipline, excellent communication skills, and a genuine desire to assist customers effectively from the comfort of your home office. You will be an essential part of a distributed team, contributing to a culture of excellence in customer care and helping us maintain our high standards of service delivery, irrespective of physical location.

About the Role

Our client is seeking a motivated and customer-focused Remote Customer Service Agent to join their fully remote team. Based anywhere, you will be responsible for delivering outstanding support to customers across various channels, including phone, email, and live chat. This role requires strong self-discipline, excellent communication skills, and a genuine desire to assist customers effectively from the comfort of your home office. You will be an essential part of a distributed team, contributing to a culture of excellence in customer care and helping us maintain our high standards of service delivery, irrespective of physical location.

Key Responsibilities

• Provide remote customer support, addressing inquiries and resolving issues via multiple communication platforms.
• Document customer interactions accurately and update customer records in the CRM.
• Troubleshoot customer problems and offer appropriate solutions in a timely manner.
• Escalate complex issues to senior agents or relevant departments when necessary.
• Adhere to all company policies and procedures regarding customer service and data privacy.
• Participate in virtual team meetings and training sessions to continuously improve skills