Luxury Bali Conference & Event Manager

Ayana Hospitality; Denpasar; On-site; IDR 133,920,000 - 223,200,000; Full time

Job summary

AYANA Hospitality di Bali Denpasar mencari Conference Event Service Manager berpengalaman untuk mengawasi persiapan dan pelaksanaan acara banquet, konferensi, pernikahan, dan acara sosial lainnya.

Anda akan memimpin briefing pra-acara, memastikan kepatuhan BEOs, mengatur tata letak ruangan, audiovisual, dekorasi, dan timing, serta menjadi liaison on-site bagi klien dengan fokus pada standar layanan mewah AYANA.

Qualifications

• Indonesian citizen only.
• Diploma or degree in Hospitality, Events, Tourism, or related field.
• 3–5 years experience in banquet, conference, or event operations within a luxury hotel/resort.
• Strong knowledge of event SOPs, facility management, and operational flow.
• Proven team leadership and coordination skills.
• Excellent communication and interpersonal skills.
• Strong organizational skills to manage multiple events under tight timelines.
• Knowledge of health, safety, hygiene, and sustainability regulations.
• Proficient in Microsoft Office and hotel/event systems (Opera, Delphi, or similar).
• Flexible availability including weekends, public holidays, and peak seasons.
• Fluency in English; Bahasa Indonesia preferred.

Responsibilities

• Review and confirm all Banquet Event Orders (BEOs), rundowns, and function sheets to ensure readiness.
• Lead pre-event briefings with involved teams to align operational standards and expectations.
• Lead setup and execution of MICE, conferences, weddings, and social events.
• Ensure full adherence to BEOs and rundowns, including room layout, AV, décor, signage, and timing.
• Inspect setups for quality and brand standards; coordinate corrections as needed.
• Manage live event flow, transitions, and real-time adjustments with minimal disruption.
• Act as on-site liaison for clients, anticipating needs and addressing requests.
• Coordinate across departments (Banquets, AV, F&B, Security, Engineering) for seamless execution.
• Conduct post-event internal debriefs to capture lessons learned.
• Perform client follow-ups within 24 hours to gather feedback, address concerns, and identify opportunities for return business.
• Support revenue objectives by delivering flawless execution, enhancing client perception, identifying opportunities to enhance guest experience, and collaborating with Sales & Catering teams on follow-ups.
• Maintain professional and courteous relationships with clients, vendors, and internal stakeholders while upholding AYANA’s luxury service standards, cultural sensitivity, safety protocols, and sustainability commitments.

Skills

Team leadership

Communication

Interpersonal skills

Organizational skills

SOP knowledge

Guest service excellence

Education

Diploma or degree in Hospitality, Events, Tourism, or related field

Tools

Opera

Delphi

Microsoft Office

Job description

AYANA Hospitality di Bali Denpasar mencari Conference Event Service Manager berpengalaman untuk mengawasi persiapan dan pelaksanaan acara banquet, konferensi, pernikahan, dan acara sosial lainnya.

Anda akan memimpin briefing pra-acara, memastikan kepatuhan BEOs, mengatur tata letak ruangan, audiovisual, dekorasi, dan timing, serta menjadi liaison on-site bagi klien dengan fokus pada standar layanan mewah AYANA.