Lux Front Office Receptionist - Guest Experience Expert

JEN by Shangri-La; Indonesia; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

JEN by Shangri-La in Surabaya seeks a Service Associate Front Office (Receptionist) to warmly welcome guests and manage the check-in/out process, guest profiles, and room preferences, ensuring smooth operations at all times.

The ideal candidate shows pride in hospitality, excellent English, strong interpersonal skills, and flexibility to work shifts; hospitality industry experience and a hotel-management background are preferred, with proficiency in MS Word, Excel, and Opera System.

Qualifications

• High proficiency in English both written and spoken.
• Preferably has relevant experience in the hospitality industry.
• Preferably comes from a hotel management-related education background.
• Has strong interpersonal and communication skills.
• University/Diploma in Hotel Management.
• Able to perform shift works or flexible working hours.
• Software Packages MS Word, Excel, Opera System.

Responsibilities

• Take responsibility of the front office to ensure smooth and efficient operation at all times.
• Ensure Guest Profile & preference are all follow up.
• Ensure Guest Experience are memorable.
• Ensure all details are covered & accurate.
• Upsell rooms to meet guests' needs when appropriate.
• Ensure all company policy & procedure are followed.

Skills

Customer experience

Interpersonal skills

Communication skills

English proficiency

Shift flexibility

Education

University/Diploma in Hotel Management

Tools

MS Word

Excel

Opera System

Job description

JEN by Shangri-La in Surabaya seeks a Service Associate Front Office (Receptionist) to warmly welcome guests and manage the check-in/out process, guest profiles, and room preferences, ensuring smooth operations at all times.

The ideal candidate shows pride in hospitality, excellent English, strong interpersonal skills, and flexibility to work shifts; hospitality industry experience and a hotel-management background are preferred, with proficiency in MS Word, Excel, and Opera System.