Loker PT Garuda Daya Pratama Sejahtera

Gelombang; Indonesia; Vor Ort; IDR 39.060.000 - 55.800.000; Vollzeit

Zusammenfassung

Gelombang is seeking a Customer Service Assistant to support passenger ticketing, reservations, and check-in processes. You will handle irregular flight situations, process refunds and rescheduling, and help communicate delays or cancellations.

You will also share information on products and promotions, generate daily flight reports, monitor cargo, and resolve passenger and baggage issues. Strong English and teamwork are essential.

Qualifikationen

• High school diploma or equivalent (SMA or similar).
• Experience in ticketing/reservation systems or customer service preferred.
• Proficient with Microsoft Office.
• Strong English communication, both written and spoken.
• Excellent interpersonal and conflict-resolution skills.
• Able to work independently and in a team.

Aufgaben

• Managing passenger ticket bookings and reservation processes.
• Handling irregular flight situations: refunds, rescheduling, delays or cancellations.
• Proactively sharing information regarding company products, services, and promotions.
• Generating comprehensive daily flight reports covering passenger and cargo data.
• Assisting with cargo monitoring procedures for scheduled flights.
• Tracking and resolving passenger and baggage irregularities.
• Collaborating with daily operational teams and stakeholders.
• Overseeing and supporting smooth passenger check-in and boarding procedures.

Kenntnisse

Ticketing systems

Reservation systems

Customer service

Microsoft Office

English proficiency

Conflict resolution

Team collaboration

Ausbildung

High school diploma (SMA or equivalent)

Tools

Microsoft Office

Jobbeschreibung

## Current Career Opportunity: Customer Service Assistant (Talent Pool)GDPS is currently expanding its talent pool and seeking driven, professional individuals for the position of **Customer Service Assistant**. This role places you at the forefront of passenger satisfaction and operational excellence within the aviation ecosystem.Key ResponsibilitiesAs a Customer Service Assistant, your day-to-day duties will be fast-paced, challenging, and deeply rewarding. You will be responsible for:\\* Managing passenger ticket bookings and reservation processes seamlessly. \\* Handling irregular flight situations professionally, which includes processing refunds, managing rescheduling requests, and communicating flight delays or cancellations. \\* Proactively sharing information regarding company products, services, and ongoing promotions. \\* Generating comprehensive daily flight reports covering both passenger and cargo data. \\* Assisting with cargo monitoring procedures for scheduled flights. \\* Tracking and resolving passenger and baggage irregularities efficiently. \\* Collaborating closely with daily operational teams and relevant stakeholders. \\* Overseeing and supporting smooth passenger check-in and boarding procedures.Candidate QualificationsTo thrive in this dynamic environment, applicants must meet the following criteria:\\* **Education:** Minimum high school diploma (SMA or equivalent). \\* **Experience:** Prior background in ticketing, reservation systems, or customer service environments is strongly preferred. \\* **Technical Skills:** Proficiency in Microsoft Office applications. \\* **Language Proficiency:** Strong command of the English language, both written and spoken. \\* **Interpersonal Skills:** Exceptional communication abilities with a natural aptitude for conflict resolution and customer satisfaction. \\* **Work Style:** Proven capability to perform effectively both independently and as part of a collaborative team. \\* **Core Values:** High levels of personal integrity, honesty, and professional discipline. ## Important Recruitment NoticeBefore submitting your application, please take note of the following official guidelines regarding the hiring process:\\* **100% Free of Charge:** GDPS never collects any fees, administrative costs, or deposits at any stage of the recruitment process. \\* **Exclusive Contact:** Only candidates who successfully pass the initial screening and match the shortlist criteria will be contacted for an interview.Take the next bold step in your professional journey and become an integral part of a growing, technology-driven workforce leader. Prepare your best resume, highlight your customer service strengths, and apply today to join the GDPS talent network.