Loker PT Garuda Daya Pratama Sejahtera

Hembusan; Indonesia; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Hembusan is seeking a Customer Service Assistant to support our Indonesian operations in a fast-paced environment. The role focuses on passenger reservations, handling irregularities, and clear communication with customers.

Ideal candidates bring a high school diploma, background in ticketing or customer service, strong English, and solid teamwork. Proficiency with Microsoft Office and a disciplined, integrity-driven approach are essential.

Qualifications

• Education: minimum high school diploma (SMA or equivalent).
• Experience in ticketing or professional customer service preferred.
• Strong command of English and excellent communication.
• Able to work independently and in a team.

Responsibilities

• Reservation Management: handling passenger bookings and flight reservations.
• Irregularity Handling: managing disruptions, refunds, rescheduling, and updates.
• Communication: providing updates on services and campaigns.
• Reporting: compiling daily flight reports for passenger and cargo metrics.
• Logistics Monitoring: cargo tracking and baggage status.
• Operational Coordination: coordinating with daily ops and stakeholders.
• Passenger Services: monitoring check-in and boarding efficiency.

Skills

Ticketing experience

Customer service

English proficiency

Communication

Teamwork

Integrity

Discipline

Education

High school diploma (SMA or equivalent)

Tools

Microsoft Office

Job description

## Career Opportunity: Customer Service Assistant (Talent Pool)We are currently expanding our team and seeking dynamic individuals for the position of Customer Service Assistant. This role is perfect for detail-oriented professionals who excel in fast-paced service environments.Required Qualifications \\* **Education:** Minimum high school diploma (SMA or equivalent). \\* **Experience:** Prior experience in ticketing or professional customer service is highly preferred. \\* **Technical Skills:** Proficiency in Microsoft Office suite is essential. \\* **Language:** Strong command of the English language. \\* **Soft Skills:** Exceptional communication skills and the ability to function effectively both as an individual contributor and within a team. \\* **Character:** A proven track record of integrity, honesty, and high discipline.Core Responsibilities Successful candidates will be responsible for a variety of critical operational tasks: 1. **Reservation Management:** Handling passenger bookings and flight reservations. 2. **Irregularity Handling:** Managing flight disruptions, including refunds, rescheduling, and timely communication regarding delays or cancellations. 3. **Communication:** Providing consistent updates to passengers regarding product services, promotional campaigns, and service changes. 4. **Reporting:** Compiling daily flight reports covering both passenger and cargo metrics. 5. **Logistics Monitoring:** Assisting in cargo tracking and overseeing the status of passenger baggage and flight irregularities. 6. **Operational Coordination:** Collaborating with daily operations teams and external stakeholders to ensure a seamless flight experience. 7. **Passenger Services:** Monitoring the efficiency of check-in and boarding processes.Important Notice for Applicants GDPS maintains a strict commitment to a fair recruitment process. Please note that all phases of the recruitment cycle are entirely free of charge. Only candidates who meet our specific criteria and are shortlisted will be contacted for an interview. Join our growing team and contribute to the excellence of Indonesia's leading professional service provider.