Loker PT Garuda Daya Pratama Sejahtera

Kastil.co Holding Enterprise; Indonesia; On-site; IDR 40,622,000 - 48,658,000; Full time

Job summary

PT. Garuda Daya Pratama Sejahtera is seeking a Customer Service Assistant to support ticketing, reservations, and passenger communications. The role focuses on maintaining service standards and coordinating with operations to ensure smooth check-in and boarding.

Ideal candidates will have a high school diploma, prior customer service experience, and strong English communication. Proactive teamwork and integrity are essential traits for success in this fast-paced environment.

Qualifications

• Education: High school diploma or equivalent (SMA) required.
• Experience: Prior experience in ticketing or customer service preferred.
• Technical: Proficiency in Microsoft Office suite.
• Communication: Strong English language skills and interpersonal abilities.
• Work ethic: History of integrity and professional discipline.
• Teamwork: Capable of both independent and collaborative work.

Responsibilities

• Manage passenger bookings, ticketing, and reservations.
• Handle irregularities, refunds, rescheduling, and communicating changes.
• Disseminate information about products, services, and promotions.
• Prepare daily flight reports covering passenger and cargo activity.
• Oversee cargo tracking, baggage handling, and passenger situations.
• Coordinate with operations and stakeholders to ensure smooth check-in and boarding.

Skills

English communication

Teamwork

Integrity & professionalism

Independent contributor

Education

High school diploma (SMA/equivalent)

Tools

Microsoft Office

Job description

## Career Opportunity: Customer Service Assistant (Talent Pool)We are currently seeking dedicated professionals to join our expanding team. This role is ideal for individuals who are passionate about delivering superior service and thrive in a fast-paced environment.Candidate Requirements To be considered for this position, applicants must meet the following criteria:\\* **Education:** Minimum high school diploma (SMA/equivalent). \\* **Experience:** Prior experience in ticketing or customer service roles is highly preferred. \\* **Technical Skills:** Proficiency in Microsoft Office suite is essential. \\* **Communication:** Strong command of the English language and excellent interpersonal skills. \\* **Work Ethic:** A demonstrated history of integrity, honesty, and professional discipline. \\* **Teamwork:** The ability to excel both as an independent contributor and as a collaborative team member.Core Responsibilities The Customer Service Assistant will be instrumental in maintaining the high service standards associated with our brand. Key duties include:1. **Reservation Management:** Handling passenger booking, ticketing, and reservation processes. 2. **Irregularity Handling:** Managing flight disruptions, including processing refunds, rescheduling, and communicating flight changes to passengers. 3. **Communication:** Disseminating information regarding company products, services, and promotional offers. 4. **Operational Reporting:** Preparing daily flight reports covering both passenger and cargo activity. 5. **Monitoring:** Overseeing cargo tracking, baggage handling, and managing irregular passenger situations. 6. **Coordination:** Working closely with operational teams and relevant stakeholders to ensure smooth check-in and boarding procedures.## Join Our Team GDPS is committed to providing a professional environment where soft skills and technical abilities are continuously sharpened through regular training and mentorship.##### **Important Information for Applicants:**\\* PT. Garuda Daya Pratama Sejahtera strictly enforces a **zero-fee policy** for all recruitment processes. Beware of any unauthorized parties requesting payments. \\* Please note that only shortlisted candidates will be contacted for an interview. We invite qualified individuals to apply and embark on a rewarding career with a leader in the BPO and aviation services industry.