Logistics Specialist, Cross Border eCommerce

Shopee; Indonesia; On-site; IDR 600,000,000 - 1,200,000,000; Full time

Job summary

Shopee in Indonesia is seeking a senior logistics leader to own cross-border operations, spanning local first-mile pickup, transit warehouses, freight, import customs clearance, and last-mile delivery, including Japan-specific customs considerations.

You will drive operational excellence, track KPIs, manage vendor performance, and lead governance processes while designing and implementing SOPs and cost optimisation initiatives.

Qualifications

• 7+ years of experience in cross-border logistics, e-commerce logistics, supply chain, or freight forwarding.
• Strong understanding of end-to-end international B2C logistics operations, including warehouse, customs clearance, linehaul, and last-mile delivery.
• Proven experience managing logistics vendors and driving operational performance through KPI and SLA management.
• Strong analytical and problem-solving skills with the ability to identify root causes and implement sustainable solutions.
• Hands-on experience in process improvement, workflow automation, or operational efficiency initiatives, with measurable results.
• Experience leveraging AI tools, automation, or data-driven solutions to streamline operations and support decision-making.
• Excellent stakeholder management and communication skills across regional and cross-functional teams.

Responsibilities

• Monitor daily logistics performance from local first-mile pickup through transit, imports, and last-mile delivery.
• Conduct root cause analyses and drive corrective actions to maintain stable operations and service quality.
• Analyze KPIs and lead continuous process improvement initiatives to boost efficiency and customer experience.
• Own vendor management, monitor KPI/SLA performance, and conduct regular reviews with logistics partners.
• Support RFQ projects with vendor sourcing, benchmarking, and commercial evaluation.
• Ensure compliance with customs and regulatory changes affecting cross-border logistics.

Skills

Analytical skills

Problem-solving

Process improvement

Data-driven decision making

AI tools / automation

Stakeholder management

Excel / Google Sheets

English proficiency

Korean language

Job description

Job Description:

• JP SLS Operations Ownership
  • Monitor daily logistics performance from JP local first-mile pick up/Transit warehouse/Freight shipping to destination countries/Import customs clearance/last-mile delivery and proactively resolve operational issues across the shipment lifecycle.
  • Conduct root cause analysis and drive corrective actions to ensure stable operations and service quality.
• Operational Excellence & Performance Management
  • Analyze operational KPIs, identify opportunities for improvement, and lead continuous process improvement initiatives.
  • Track performance trends and implement action plans to improve operational efficiency and customer experience.
• Vendor Performance Management
  • Own day-to-day vendor management and maintain strong operational relationships with logistics partners.
  • Monitor vendor KPI/SLA performance, conduct regular performance reviews, and drive continuous improvement initiatives.
  • Design, establish, and continuously improve operational SOPs and governance processes.
• Logistics Strategy & Vendor Development
  • Support RFQ projects through vendor sourcing, market benchmarking, capability assessment, and commercial evaluation.
  • Evaluate new logistics solutions and identify opportunities to optimize network performance and cost.
• Customs & Regulatory Compliance
  • Monitor customs and regulatory changes affecting cross-border logistics in Japan.
  • Lead implementation of new regulatory requirements and drive process improvements to ensure compliance.

Requirements:

• 7+ years of experience in cross-border logistics, e-commerce logistics, supply chain, or freight forwarding.
• Strong understanding of end-to-end international B2C logistics operations, including warehouse, customs clearance, linehaul, and last-mile delivery.
• Proven experience managing logistics vendors and driving operational performance through KPI and SLA management.
• Strong analytical and problem-solving skills with the ability to identify root causes and implement sustainable solutions.
• Hands-on experience in process improvement, workflow automation, or operational efficiency initiatives, with a track record of delivering measurable results.
• Experience leveraging AI tools, automation, or data-driven solutions to streamline operations, improve productivity, and support decision-making.
• Excellent stakeholder management and communication skills, with experience working across regional and cross-functional teams.
• Advanced proficiency in Excel or Google Sheets experience with data analysis and KPI reporting is preferred.
• Business-level English is required.
• Business-level Korean is preferred.