Logistics Specialist - Senior Associate, Cross Border eCommerce

Shopee; Indonesia; On-site; IDR 480,000,000 - 720,000,000; Full time

Job summary

Shopee JP SLS is seeking an operations professional to own daily logistics performance from local first‑mile pickup through transit warehouses, freight shipping to destination countries, import customs clearance, and last‑mile delivery in Japan, driving root‑cause analysis and corrective actions for stable operations and service quality.

You will analyse KPIs, lead continuous improvement initiatives, manage vendor relationships, and develop SOPs and governance processes to optimize network

Job description

JP SLS Operations Ownership

Monitor daily logistics performance from JP local first-mile pick up/Transit warehouse/Freight shipping to destination countries/Import customs clearance/last-mile delivery and proactively resolve operational issues across the shipment lifecycle. Conduct root cause analysis and drive corrective actions to ensure stable operations and service quality.

Operational Excellence & Performance Management

Analyze operational KPIs, identify opportunities for improvement, and lead continuous process improvement initiatives. Track performance trends and implement action plans to improve operational efficiency and customer experience.

Vendor Performance Management

Own day-to-day vendor management and maintain strong operational relationships with logistics partners. Monitor vendor KPI/SLA performance, conduct regular performance reviews, and drive continuous improvement initiatives. Design, establish, and continuously improve operational SOPs and governance processes.

Logistics Strategy & Vendor Development

Support RFQ projects through vendor sourcing, market benchmarking, capability assessment, and commercial evaluation. Evaluate new logistics solutions and identify opportunities to optimize network performance and cost.

Customs & Regulatory Compliance

Monitor customs and regulatory changes affecting cross-border logistics in Japan. Lead implementation of new regulatory requirements and drive process improvements to ensure compliance.