Logistics Officer – Call Center

MSC Mediterranean Shipping Company SA; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

MSC Mediterranean Shipping Company SA in Jakarta Center is seeking a Logistics Support Specialist to answer customer calls, manage depot inquiries, and coordinate with internal teams to resolve transport and depot issues.

The ideal candidate has a Bachelor's degree, at least 1 year in logistics, good English, and strong Excel skills. You will record communications and act as a central logistics contact point for internal and external stakeholders.

Qualifications

• Bachelor's Degree in any discipline from a reputable university.
• Minimum 1 year of experience in logistics.
• Familiar with depot operations, shipping industry or logistics industry.
• Good organizational and data management skills.
• Good English proficiency both verbal and written.
• Required Skill(s): Microsoft Excel and MS Office.
• Ability to work under pressure.

Responsibilities

• Answering incoming calls from customers or related parties regarding logistical matters (depot situations and Empty pickup/return).
• Attending to all logistical related emails from customers or related parties (depot situations and Empty pickup/return).
• Identify customers’ requirements, confirming any logistical information, reviewing all logistic matters and providing solutions (depot situations and Empty pickup/return).
• Coordinate with other MSC Logistics Department teams to resolve issues.
• Collaborate with Equipment Control/EDI team for standard equipment.
• Coordinate with MNR team for specific criteria / special equipment.
• Record all communications with customers and related parties.
• Act as logistic department communication centre.

Skills

English proficiency

Data management

Collaborative teamwork

Education

Bachelor's Degree

Tools

Microsoft Excel

MS Office

Job description

About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

Job Description

• Answering incoming call from customers or any related parties concerning or regarding logistical matters. Specifically, but not limited to, depot situations and Empty pick up / return.


• Attending to all logistical related emails from customers or all related parties. Specifically, but not limited to, depot situations and Empty pick up / return.


• Identify customers’ requirements, confirming any logistical related information, reviewing all logistic matters and providing solutions. Specifically, but not limited to, depot situations and Empty pick up / return.


• Coordinating with other MSC Logistics Department team to solve the issues.


• With Equipment control / or EDI team for standard equipment


• With MNR team for specific criteria / special equipment


• Recording all communications with customers and all related parties.


• Act as logistic department communication centre.

Qualifications and Experience

• Candidate must possess at least Bachelor's Degree in any disciplines from reputable university


• Minimum 1 year of experience in logistics sector


• Familiar with depot operational, shipping industry or logistics industry


• Good organization skills and data management


• Good English proficiency both verbal and written


• Required Skill(s): Microsoft Office, especially Excel


• Ability to work under pressure

Application Eligibility

This position is open to external candidates. MSC employees who are interested in this opportunity must refer to the Internal Global Job Boardand may apply only if the same position is listed there. Please note that this role may or may not be available internally for application.

MSC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

To discover more about MSC values click here.