LLP Senior Executive

Deutsche Post; Banten; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

DHL Supply Chain is seeking an experienced LLP Senior Executive to oversee end-to-end lead logistics activities for IBM, including inventory management, order fulfillment, transportation coordination, trade compliance, and reverse logistics, ensuring operational excellence and customer satisfaction.

The role emphasizes KPI achievement, service delivery optimization, governance compliance, and continuous improvement across the supply chain network, with a focus on customer success and leadership

Qualifications

• Bachelor’s degree in business administration, operations management, or supply chain-related field.
• Strong analytical and problem-solving capabilities.
• Experience in customer-facing operational environments with multiple stakeholders.

Responsibilities

• Act as the primary focal point between IBM, DHL operations, warehouses, freight forwarders, and regional stakeholders.
• Manage customer escalations and ensure issues are resolved within agreed service levels.
• Lead weekly, monthly, and quarterly business review meetings with customers.
• Monitor end-to-end logistics operations including inventory, transportation, import/export activities, order fulfillment, and reverse logistics.

Skills

Logistics management

Stakeholder management

Data analysis

Project management

Bilingual English-Indonesian

Education

Bachelor's degree in Business Administration or Supply Chain

Master's degree or professional certification (advantage)

Tools

Data analysis tools

Job description

Location: Indonesia Company: DHL Supply Chain Industry: Lead Logistics Partner (LLP) | Supply Chain Management | Technology Logistics

Drive Operational Excellence. Deliver Customer Success. Enable Supply Chain Performance.

DHL Supply Chain is seeking an experienced LLP Senior Executive to support a strategic IBM account operation. This role will be responsible for overseeing end-to-end lead logistics activities including inventory management, order fulfillment, transportation coordination, trade compliance, and reverse logistics while ensuring operational excellence and customer satisfaction.

This is a critical role focused on KPI achievement, service delivery optimization, governance compliance, stakeholder management, and continuous improvement initiatives across the supply chain network.

Why Join DHL Supply Chain?

World's leading contract logistics provider Opportunity to be part of a new strategic customer launch Career growth in a global supply chain organization Certified Great Place to Work®

Your Impact as LLP Senior Executive

Customer & Stakeholder Management

• Act as the primary focal point between IBM, DHL operations, warehouses, freight forwarders, and regional stakeholders.
• Manage customer escalations and ensure issues are resolved within agreed service levels.
• Lead weekly, monthly, and quarterly business review meetings with customers.
• Build strong customer relationships and identify opportunities for service enhancement.

Operational Control

• Monitor end-to-end logistics operations including inventory, transportation, import/export activities, order fulfillment, and reverse logistics.
• Ensure operational activities comply with customer SOPs, contractual requirements, and DHL standards.
• Monitor aging shipments, backorders, inventory discrepancies, and exception management processes.
• Review daily KPI performance and coordinate corrective actions when service levels are at risk.

Compliance & Governance

• Ensure compliance with Trade Compliance, GDPR, ISO 9001, ISO 14001, ISO 45001, security requirements, and customer-specific standards.
• Support internal and external audits while ensuring timely closure of findings.
• Maintain operational governance, documentation, and record retention practices.
• Ensure full adherence to DHL Code of Conduct and Information Security requirements.

Continuous Improvement & Projects

• Prepare KPI dashboards, operational reporting, root cause analyses, and performance insights.
• Identify transportation, warehouse, inventory, and process improvement opportunities.
• Support implementation of system enhancements, optimization projects, and new business transitions.
• Coordinate project milestones and ensure successful delivery of operational initiatives.

People Leadership

• Coach and develop team capabilities through training and knowledge sharing.
• Conduct performance reviews and development discussions.
• Support succession planning, cross-training activities, and employee engagement initiatives.
• Foster a culture of accountability, collaboration, and continuous improvement.

What We're Looking For

• Bachelor's Degree in Business Administration, Operations Management, Supply Chain Management, or related field. Master's degree or professional certification is an advantage.
• Strong understanding of logistics, supply chain operations, and operational processes.
• Strong analytical and problem-solving capabilities.
• Experience in customer-facing operational environments with multiple stakeholders.
• Proficiency in data analysis, reporting, and project management tools.
• Advanced English communication skills and fluent Bahasa Indonesia.

Strong knowledge in:

• Inventory Management
• Transportation & Logistics Operations
• Trade Compliance & Import/Export Processes
• Order Fulfillment & Reverse Logistics
• KPI Management & Performance Reporting
• Continuous Improvement Methodologies
• Supply Chain Operations & Process Optimization
• Customer Governance & Stakeholder Management