LLP Senior Executive, Supply Chain Operations & Governance

Deutsche Post; Banten; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

DHL Supply Chain is seeking an experienced LLP Senior Executive to oversee end-to-end lead logistics activities for IBM, including inventory management, order fulfillment, transportation coordination, trade compliance, and reverse logistics, ensuring operational excellence and customer satisfaction.

The role emphasizes KPI achievement, service delivery optimization, governance compliance, and continuous improvement across the supply chain network, with a focus on customer success and leadership

Qualifications

• Bachelor’s degree in business administration, operations management, or supply chain-related field.
• Strong analytical and problem-solving capabilities.
• Experience in customer-facing operational environments with multiple stakeholders.

Responsibilities

• Act as the primary focal point between IBM, DHL operations, warehouses, freight forwarders, and regional stakeholders.
• Manage customer escalations and ensure issues are resolved within agreed service levels.
• Lead weekly, monthly, and quarterly business review meetings with customers.
• Monitor end-to-end logistics operations including inventory, transportation, import/export activities, order fulfillment, and reverse logistics.

Skills

Logistics management

Stakeholder management

Data analysis

Project management

Bilingual English-Indonesian

Education

Bachelor's degree in Business Administration or Supply Chain

Master's degree or professional certification (advantage)

Tools

Data analysis tools

Job description

DHL Supply Chain is seeking an experienced LLP Senior Executive to oversee end-to-end lead logistics activities for IBM, including inventory management, order fulfillment, transportation coordination, trade compliance, and reverse logistics, ensuring operational excellence and customer satisfaction.

The role emphasizes KPI achievement, service delivery optimization, governance compliance, and continuous improvement across the supply chain network, with a focus on customer success and leadership