Senior LLP Executive: Global Logistics & Ops Lead (Indonesia)

DHL Group; Banten; Vor Ort; IDR 300.000.000 - 600.000.000; Vollzeit

Zusammenfassung

DHL Supply Chain is seeking an experienced LLP Senior Executive in Indonesia to oversee end-to-end lead logistics activities, including inventory management, order fulfillment, transportation coordination, trade compliance, and reverse logistics, ensuring operational excellence and customer satisfaction.

This role focuses on KPI achievement, service delivery optimization, governance compliance, stakeholder management, and continuous improvement across the supply chain network.

Qualifikationen

• Bachelor’s Degree in Business Administration, Operations Management, Supply Chain Management, or related field.
• Master’s degree or professional certification is an advantage.
• Strong understanding of logistics, supply chain operations, and operational processes.
• Experience in customer-facing operational environments with multiple stakeholders.

Aufgaben

• Act as the primary focal point between IBM, DHL operations, warehouses, freight forwarders, and regional stakeholders.
• Manage customer escalations and ensure issues are resolved within agreed service levels.
• Lead weekly, monthly, and quarterly business review meetings with customers.
• Build strong customer relationships and identify opportunities for service enhancement.
• Monitor end-to-end logistics operations including inventory, transportation, import/export activities, order fulfillment, and reverse logistics.
• Ensure operational activities comply with customer SOPs, contractual requirements, and DHL standards.
• Monitor aging shipments, backorders, inventory discrepancies, and exception management processes.
• Review daily KPI performance and coordinate corrective actions when service levels are at risk.
• Ensure compliance with Trade Compliance, GDPR, ISO standards, security requirements, and customer-specific standards.
• Support internal and external audits while ensuring timely closure of findings.
• Maintain operational governance, documentation, and record retention practices.
• Coach and develop team capabilities through training and knowledge sharing.

Kenntnisse

Stakeholder management

Leadership

Logistics operations

KPI management

Analytical skills

English communication

Bahasa Indonesia fluency

Project management

Ausbildung

Bachelor’s Degree in Business Administration / Operations Management / Supply Chain

Master’s degree or professional certification (advantage)

Tools

Data analysis tools

Reporting tools

Jobbeschreibung

DHL Supply Chain is seeking an experienced LLP Senior Executive in Indonesia to oversee end-to-end lead logistics activities, including inventory management, order fulfillment, transportation coordination, trade compliance, and reverse logistics, ensuring operational excellence and customer satisfaction.

This role focuses on KPI achievement, service delivery optimization, governance compliance, stakeholder management, and continuous improvement across the supply chain network.