livestream selling operation specialist

PT MAJU ASIA RAYA; Jakarta Utara; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

PT MAJU ASIA RAYA is seeking a Livestream Selling Operation Specialist in West Jakarta. This full-time role drives end-to-end livestream commerce, from pre-broadcast prep to post-event analysis, ensuring smooth operations and strong customer engagement.

The ideal candidate has e-commerce or livestream experience, strong data analytics, and the ability to coordinate cross-functional teams including marketing, sales, and logistics.

Qualifications

• Experience in e-commerce, livestream commerce, or retail operations.
• Strong understanding of livestream platforms and e-commerce metrics.
• Excellent organisational and multitasking abilities.

Responsibilities

• Coordinate livestream selling events from scheduling to host briefings.
• Monitor real-time performance metrics and hit sales targets.
• Coordinate inventory with warehouse and logistics for live events.
• Prepare product info, pricing, and promos for broadcast.
• Troubleshoot technical issues to minimise downtime during streams.
• Analyze post-event data and generate improvement reports.
• Train hosts and moderators on procedures and best practices.
• Ensure compliance with platform guidelines and company policies.
• Collaborate with marketing and sales to boost viewer retention and conversions.
• Handle customer inquiries during livestream events.

Skills

Livestream operations

Data analysis

Cross-functional teamwork

Inventory management

Problem solving

Communication

Education

Bachelor's degree in Business/Marketing/Retail Management

Tools

POS technology

Inventory management systems

Job description

About the role

PT MAJU ASIA RAYA is seeking a Livestream Selling Operation Specialist to join our dynamic team in West Jakarta. This is a full-time position that plays a crucial role in managing and optimising our livestream selling operations. You will be responsible for ensuring smooth execution of all livestream commerce activities, from pre-broadcast preparation to post-event analysis. This role is essential to our retail and consumer products strategy, as livestream selling has become a key driver of our revenue growth and customer engagement.

Key responsibilities

• Coordinate and oversee all aspects of livestream selling events, including scheduling, technical setup, and host briefings
• Monitor livestream performance metrics in real-time, including viewer engagement, conversion rates, and sales targets
• Manage inventory coordination with warehouse and logistics teams to ensure product availability during livestream events
• Liaise with product teams to prepare product information, pricing, and promotional details for broadcast
• Handle technical issues and troubleshooting during live broadcasts to minimise downtime and disruptions
• Analyse post-livestream data and generate performance reports to identify areas for improvement
• Train and support livestream hosts and moderators on operational procedures and best practices
• Maintain compliance with platform guidelines and company policies during all livestream activities
• Collaborate with marketing and sales teams to develop strategies that increase viewer retention and sales conversion
• Manage customer inquiries and concerns that arise during livestream events

What we're looking for

• Proven experience working in e-commerce, livestream commerce, or retail operations, preferably in a similar role
• Strong understanding of livestream selling platforms and e-commerce metrics
• Excellent organisational and multitasking abilities with the capacity to manage multiple livestream events simultaneously
• Outstanding communication skills to work effectively with cross-functional teams including marketing, sales, and logistics
• Proficiency in data analysis and ability to interpret performance metrics to drive operational improvements
• Quick problem-solving skills and ability to remain calm under pressure during live broadcasts
• Familiarity with inventory management systems and point-of-sale technology
• Strong attention to detail and commitment to maintaining high-quality customer experiences
• Fluency in Indonesian and English, both spoken and written
• Bachelor's degree in Business, Marketing, Retail Management, or a related field is preferred

What we offer

Working at PT MAJU ASIA RAYA, you will be part of a forward-thinking company that values innovation and employee growth. We offer competitive compensation packages and opportunities for professional development within a rapidly growing sector. Our workplace culture emphasises collaboration, creativity, and continuous improvement. We provide a supportive team environment where your contributions are recognised and valued. As part of our commitment to employee wellbeing, we offer flexible working arrangements where practical, and we encourage open communication about any support or adjustments you may require.

About us

PT MAJU ASIA RAYA is a leading retailer and consumer products company committed to delivering exceptional value to our customers through innovative shopping experiences. We specialise in leveraging digital commerce platforms to connect consumers with quality products. Our mission is to revolutionise the way people shop by integrating traditional retail excellence with cutting-edge technology. We pride ourselves on our dynamic team, customer-centric approach, and commitment to sustainable growth. As we continue to expand our livestream selling operations, we are looking for talented individuals who are passionate about e-commerce and eager to make an impact in this rapidly evolving industry.