Learning & Development Leader — Elevate Service Excellence

St. Regis Hotels & Resorts; Jakarta Pusat; On-site; IDR 150,000,000 - 250,000,000; Full time

Job summary

St. Regis Hotels & Resorts seeks an experienced Training Manager to drive training strategy linked to the property’s mission. You will collaborate with property leadership to identify organizational development needs and design programs focusing on product knowledge, customer service, and leadership skills.

The role requires overseeing needs assessments, developing training plans, and ensuring programs deliver ROI while aligning with brand standards and guest satisfaction goals.

Qualifications

• 2-year degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer.

Responsibilities

• Administers Employee Training Programs and promotes offerings.
• Develops and facilitates training programs, including bespoke and corporate courses.
• Measures training effectiveness and ROI; identifies improvements based on results.
• Drives brand values and leadership development through training initiatives.

Skills

Training delivery

Education

2-year degree

4-year degree

Job description

St. Regis Hotels & Resorts seeks an experienced Training Manager to drive training strategy linked to the property’s mission. You will collaborate with property leadership to identify organizational development needs and design programs focusing on product knowledge, customer service, and leadership skills.

The role requires overseeing needs assessments, developing training plans, and ensuring programs deliver ROI while aligning with brand standards and guest satisfaction goals.