Senior Programmer

HiLoker; Jawa Barat; On-site; IDR 350,000,000 - 700,000,000; Full time

Job summary

The St. Regis Jakarta is seeking a Learning & Development Manager to drive training strategy in a luxury hotel.

You will partner with property leadership to identify development needs, design programs, and deliver both custom and corporate trainings to elevate guest service and operations. Responsibilities include administering employee training, evaluating program effectiveness, and ensuring training aligns with the hotel's mission and guest satisfaction goals.

Qualifications

• 2-year degree in Human Resources, Hospitality, Business or related field.
• Bachelor's degree in HR, Hospitality or related major; trainer certified.
• Minimum relevant experience in HR or training roles.

Responsibilities

• Administering employee training programs to promote service excellence.
• Evaluate training effectiveness and measure ROI.
• Partner with leaders to identify development needs and plan programs.
• Deliver both custom and corporate training programs.

Skills

Needs assessment

Training design

Facilitation

Leadership development

Customer service training

Education

2-year degree in related field

Bachelor's degree in HR / Hospitality

Job description

Learning & Development Manager – The St. Regis Jakarta

Posted 2 days ago

Job Description

**Additional Information**
**Job Number**
**Job Category** Human Resources
**Location** Rajawal Place Jalan HR Rasuna Said Kav. B/4, Setiabudi, Jakarta Selatan 12910, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
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