Learning & Development Lead for Hospitality Training & Leadership

Nodewave; Jawa Barat; On-site; IDR 400,000,000 - 600,000,000; Full time

Job summary

The St. Regis Jakarta is seeking a Learning & Development Manager to drive training strategy aligned with Marriott’s mission and guest service standards.

You will partner with property leadership to identify development needs, design programs, and deliver both custom and corporate training to enhance service quality and business results. Responsibilities include administering training, measuring effectiveness, and developing budgets to support continuous improvement across departments.

Qualifications

• Conducts needs assessments to identify employee development needs.
• Designs and develops training programs linked to business goals.
• Facilitates delivery of both custom and corporate training programs.

Responsibilities

• Administers employee training programs and informs staff of opportunities.
• Ensures ongoing training aligns with guest expectations and service quality.
• Monitors training effectiveness and ROI.

Skills

Needs assessment

Training program design

Facilitation

Education

2-year degree in HR/Hotel/Restaurant Management or related; certified trainer

Bachelor's degree in HR/Hotel/Restaurant Management or related; certified trainer

Job description

The St. Regis Jakarta is seeking a Learning & Development Manager to drive training strategy aligned with Marriott’s mission and guest service standards.

You will partner with property leadership to identify development needs, design programs, and deliver both custom and corporate training to enhance service quality and business results. Responsibilities include administering training, measuring effectiveness, and developing budgets to support continuous improvement across departments.