Commercial Technology Team Leader

JAC Recruitment; Jakarta Pusat; On-site; IDR 360,000,000 - 540,000,000; Full time

Job summary

JAC Recruitment in Jakarta is seeking a Commercial Technology Team Leader to guide a team responsible for API integrations, connectivity management, client onboarding, and technical operations within a fast-paced travel technology environment.

You will collaborate with Product, Technology, Operations and Commercial teams to resolve issues, drive process improvements, and maintain documentation, standards, and SLAs, while coaching and developing a high-performing team.

Qualifications

• 3–5 years in commercial technology, app support, connectivity or related fields.

Responsibilities

• Lead, coach, and develop a team of Commercial Technology Specialists.
• Manage team performance, workload prioritisation, and escalation handling.
• Oversee API client onboarding, integrations, and connectivity projects.
• Ensure successful hotel mapping, content synchronisation, and booking flow validation.
• Monitor and optimise API performance, integration quality, and customer satisfaction.
• Act as the senior escalation point for complex technical and production issues.
• Collaborate with Product, Technology, Operations, and Commercial teams to resolve issues and improve platform performance.
• Drive process improvements, operational excellence, and service quality.
• Maintain documentation, knowledge bases, and integration standards.
• Ensure compliance with service-level agreements (SLAs), internal processes, and service delivery standards

Skills

REST & SOAP

XML & JSON

API integrations

SQL querying

Incident management

Leadership

Stakeholder mgmt

Tools

Postman

Azure DevOps

Confluence

Power BI

Job description

The Commercial Technology Team Leader role leads a team responsible for API integrations, connectivity management, client onboarding, and technical operations within a fast-paced travel technology environment. The position combines technical expertise, people leadership, stakeholder management, and operational excellence, serving as a key link between Commercial, Product, Technology, Operations, and external partners to support seamless integrations, high-quality service delivery, and continued business growth.

Responsibilities

• Lead, coach, and develop a team of Commercial Technology Specialists

• Manage team performance, workload prioritisation, and escalation handling

• Oversee API client onboarding, integrations, and connectivity projects

• Ensure successful hotel mapping, content synchronisation, and booking flow validation

• Monitor and optimise API performance, integration quality, and customer satisfaction

• Act as the senior escalation point for complex technical and production issues.

• Collaborate with Product, Technology, Operations, and Commercial teams to resolve issues and improve platform performance

• Drive process improvements, operational excellence, and service quality

• Maintain documentation, knowledge bases, and integration standards

• Ensure compliance with service-level agreements (SLAs), internal processes, and service delivery standards

Requirements

• 3–5 years of experience in commercial technology, application support, connectivity management, technical account management, system integrations, or related fields

• 2–3 years of people management experience leading technical or operational teams

• Proven experience managing API integration projects and stakeholder relationships

• Strong background in incident management, technical troubleshooting, and service delivery

• Willingness to work a rotating shift from 14:00 to 23:00, including rotating weekend shifts

Technical skills

• Solid understanding of REST and SOAP APIs.

• Knowledge of XML and JSON.

• Understanding of API integrations and connectivity management.

• Proficiency in SQL and database querying.

• System integration analysis skills.

• Knowledge of incident and problem management.

• Technical troubleshooting and monitoring skills.

• Experience with tools such as Postman, Azure DevOps, Confluence, Power BI, and other automation and analytics tools

About the company

A leading global company in the travel technology industry that connects travel buyers with an extensive network of accommodation and travel product suppliers. The company provides technology-enabled distribution and marketplace solutions through API connectivity, scalable integrations, and global partnerships, with a focus on innovation, customer success, and operational excellence.