Commercial Technology Team Leader

Web Travel Group; Provinsi Bali; On-site; IDR 900,000,000 - 1,100,000,000; Full time

Job summary

WebBeds is seeking a Commercial Technology Team Leader to guide and grow a team responsible for onboarding, integrating, and supporting clients and suppliers on the WebBeds platform. You will bridge Commercial, Tech, Connectivity, Product, and Operations to drive growth and exceptional service.

You will manage API integrations, monitor performance, lead incident response, and collaborate across functions to improve onboarding speed and quality.

Qualifications

• 3–5 years in application support, commercial technology, connectivity management, or travel technology.
• 2–3 years of people leadership experience managing technical or operational teams.
• Experience managing API integrations with multiple stakeholders.
• Experience leading incident management and process improvement initiatives in a fast-paced, global environment.
• Experience within travel technology, hospitality technology, OTA, bedbank, hotel distribution, or channel management (preferred).
• A degree in Information Technology, Computer Science, or Business Information Systems.
• Proficiency in API integration management, REST and SOAP APIs, XML and JSON, SQL and database querying.
• Familiarity with Postman, Azure DevOps, Confluence, Power BI, data analytics, and automation tools (preferred).
• Strong decision making, accountability, problem solving, and conflict resolution skills.
• A collaborative approach to people development, customer focus, and continuous improvement.
• Fluent written and verbal English; Mandarin would be an advantage.
• Ability to work from 14:00 to 23:00 Jakarta time, including weekends and public holidays on a rotational basis.

Responsibilities

• Lead, mentor, coach, and develop a team of Commercial Technology Specialists.
• Set team objectives, KPIs, and conduct performance reviews and coaching.
• Manage resource allocation, workload prioritisation, and onboarding of new team members.
• Oversee onboarding and API client integration including hotel mapping and content synchronisation.
• Monitor and optimise API performance and integrate quality improvements.
• Lead root-cause investigations for major incidents.
• Maintain expert knowledge of hotel distribution systems and APIs.
• Collaborate with Product, Mapping and Platform Support to resolve defects.
• Establish and maintain operational procedures and documentation.
• Ensure SLAs and service standards across Commercial Technology functions.

Skills

Team leadership

Performance management

Resource planning

API integrations

Incident management

Travel tech

Cross-team collaboration

Problem solving

English skills

Decision making

Education

IT/CS/BIS degree

Tools

Postman

Azure DevOps

Confluence

Power BI

SQL

Job description

What you will do on your journey with WebBeds.

As a Commercial Technology Team Leader, you will lead and develop a team of Commercial Technology Specialists, ensuring the successful onboarding, integration, optimisation, and support of clients and suppliers connected to the WebBeds platform. You will combine strong technical expertise with leadership capability to guide the team, manage key projects, and drive operational excellence.

You will act as the bridge between Commercial, Technology, Connectivity, Product, Operations, and external partners, driving business growth, improving operational efficiency, and delivering an exceptional customer experience.

In this role you will:

Key responsibilities

• Team leadership: lead, mentor, coach, and develop a team of Commercial Technology Specialists, fostering a collaborative, innovative, and customer-focused culture.

• Performance management: set team objectives, KPIs, and performance expectations aligned with departmental goals, and hold regular performance reviews, career development discussions, and coaching sessions.

• Resource and workload planning: manage resource allocation, workload prioritisation, and escalation management, and support the recruitment, onboarding, and training of new team members.

• Client onboarding and integration: oversee the onboarding and integration of new API clients, ensuring successful delivery of connectivity projects including hotel mapping, content synchronisation, booking flow validation, and certification.

• Connectivity performance: monitor and optimise API performance and integration quality, and drive initiatives that improve onboarding speed, integration quality, and customer satisfaction.

• Escalation management: act as the senior escalation point for complex integration and production issues, leading root cause investigations for major incidents.

• Technical expertise: maintain expert-level knowledge of hotel distribution systems, API connectivity, XML and JSON messaging, REST and SOAP APIs, channel managers, CRS and PMS integrations, hotel mapping, content management, and booking lifecycle processes.

• Cross-team collaboration: work closely with Product, Mapping, and Platform Support teams to resolve defects and improve system performance.

• Process and documentation: establish and maintain operational procedures, documentation, and knowledge repositories to support consistent service delivery.

• Service standards and compliance: ensure compliance with internal processes, SLAs, and service standards across all Commercial Technology functions.

The skills we would love to see in your suitcase!

• Minimum 3 to 5 years of experience across application support, commercial technology, connectivity management, technical account management, or travel technology.

• Minimum 2 to 3 years of people leadership experience managing technical or operational teams.

• Experience managing API integrations and technology projects, and working with multiple stakeholders across commercial and technical functions.

• Demonstrated experience leading incident management and process improvement initiatives in a fast-paced, global environment.

• Experience within travel technology, hospitality technology, OTA, bedbank, hotel distribution, or channel management (preferred).

• A degree in Information Technology, Computer Science, or Business Information Systems.

• Proficiency in API integration management, REST and SOAP APIs, XML and JSON, SQL and database querying, incident management, technical troubleshooting, connectivity monitoring, and system integration analysis.

• Familiarity with Postman, Azure DevOps, Confluence, Power BI, data analytics, and automation tools (preferred).

• Strong decision making, accountability, problem solving, and conflict resolution skills.

• A collaborative approach to people development, customer focus, and continuous improvement.

• Fluent written and verbal English; additional Asian language skills, particularly Mandarin, would be an advantage.

• Ability to work from 14:00 to 23:00 Jakarta time, including weekends and public holidays on a rotational basis.