Last-Mile Hub Lead: Operations & Delivery Excellence

Shopee; Indonesia; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Shopee is seeking a Hub Operations Lead in Indonesia to establish and manage startup-phase operational processes within the hub. You will oversee staff, subcontractors, and drivers to ensure smooth daily execution.

You will track shipments from pick-up to delivery, coordinate with warehouse outbound and linehaul, assist customer service with requests, and safeguard inventory against loss or damage. The role requires hands-on leadership and strict adherence to 5S principles, with a focus on

Responsibilities

• Lead and establish operation processes in the hub during start-up phase.
• Track, monitor and ensure on-time shipment delivery from picked up to end customer.
• Manage and hire Staff / Subcon / Part time driver / rider.
• Handle cash on delivery money and ensure to bank-in everyday.
• Coordinate between hub, warehouse outbound and linehaul for smooth operation.
• Work closely with customer service and assist on handling customer request.
• Control inventory and take care of every shipment to reduce the risk of missing and damaged parcel.
• Manage and ensure hub is meeting 5S (Sort, Set in Order, Shine, Standardise, Sustain) standard.

Job description

Shopee is seeking a Hub Operations Lead in Indonesia to establish and manage startup-phase operational processes within the hub. You will oversee staff, subcontractors, and drivers to ensure smooth daily execution.

You will track shipments from pick-up to delivery, coordinate with warehouse outbound and linehaul, assist customer service with requests, and safeguard inventory against loss or damage. The role requires hands-on leadership and strict adherence to 5S principles, with a focus on