Key Accounts & Community Growth Lead

Toffin Jawa Timur; Surabaya; On-site; IDR 200,880,000 - 357,120,000; Full time

Job summary

Toffin Jawa Timur is seeking a dynamic Community Lead to manage large accounts and build vibrant F&B communities across Indonesia. You will drive growth through up-selling and cross-selling while turning activities into business opportunities.

You will leverage a strong network in F&B, manage retention, and collaborate across divisions, with travel to regional events to maintain relationships and grow partnerships.

Qualifications

• Minimum 2 years of experience in B2B, HORECA, F&B, lifestyle, or related industries
• Extensive and strong network in F&B and hospitality industry, particularly with café/restaurant groups, hotels, bakeries, or bars
• Strong sales capabilities, B2B negotiation skills, and long-term relationship management
• Proficient in CRM or Excel for managing account data, tracking relationship pipelines, and preparing reports
• Conversational English proficiency and willingness to travel for regional account management and community events

Responsibilities

• Manage and develop large accounts (Key Account Management)
• Build and activate F&B communities
• Convert community activities and events into business opportunities
• Collaborate across divisions
• Manage account retention and loyalty
• Increase account spending value
• Track community conversion and pipeline health
• Conduct regional travel to maintain relationships with regional accounts and attend community events

Tools

CRM

Excel

Job description

Toffin Jawa Timur is seeking a dynamic Community Lead to manage large accounts and build vibrant F&B communities across Indonesia. You will drive growth through up-selling and cross-selling while turning activities into business opportunities.

You will leverage a strong network in F&B, manage retention, and collaborate across divisions, with travel to regional events to maintain relationships and grow partnerships.