KEY ACCOUNT & COMMUNITY LEAD

Toffin Jawa Timur; Surabaya; On-site; IDR 200,880,000 - 357,120,000; Full time

Job summary

Toffin Jawa Timur is seeking a dynamic Community Lead to manage large accounts and build vibrant F&B communities across Indonesia. You will drive growth through up-selling and cross-selling while turning activities into business opportunities.

You will leverage a strong network in F&B, manage retention, and collaborate across divisions, with travel to regional events to maintain relationships and grow partnerships.

Qualifications

• Minimum 2 years of experience in B2B, HORECA, F&B, lifestyle, or related industries
• Extensive and strong network in F&B and hospitality industry, particularly with café/restaurant groups, hotels, bakeries, or bars
• Strong sales capabilities, B2B negotiation skills, and long-term relationship management
• Proficient in CRM or Excel for managing account data, tracking relationship pipelines, and preparing reports
• Conversational English proficiency and willingness to travel for regional account management and community events

Responsibilities

• Manage and develop large accounts (Key Account Management)
• Build and activate F&B communities
• Convert community activities and events into business opportunities
• Collaborate across divisions
• Manage account retention and loyalty
• Increase account spending value
• Track community conversion and pipeline health
• Conduct regional travel to maintain relationships with regional accounts and attend community events

Tools

CRM

Excel

Job description

As a leader of large account relationships and community, you will be responsible for managing and developing key accounts, driving account growth through up-selling and cross-selling, building and activating F&B communities, converting community activities and events into business opportunities, and collaborating across divisions.

Key responsibilities

Manage and develop large accounts (Key Account Management)

Build and activate F&B communities

Convert community activities and events into business opportunities

Collaborate across divisions

Manage account retention and loyalty

Increase account spending value

Track community conversion and pipeline health

Conduct regional travel to maintain relationships with regional accounts and attend community events

About you

Minimum 2 years of experience in B2B, HORECA, F&B, lifestyle, or related industries

Proven track record in related field

Extensive and strong network in F&B and hospitality industry, particularly with café/restaurant groups, hotels, bakeries, or bars

Strong sales capabilities, B2B negotiation skills, and long-term relationship management

Proficient in CRM or Excel for managing account data, tracking relationship pipelines, and preparing reports

Communicative, confident, high ownership, strong in follow-up, and conversational English proficiency

Willing to travel for regional account management and community events

Experience as Community Lead, Community Management, or Brand Activation (nice-to-have)

Personal connections or active participation in chef and barista community networks or associations (nice-to-have)

About us

Toffin is a leading curator for Integrated Luxury F&B Business Solutions, providing an exclusive ecosystem for high-end culinary and hospitality industries. The company operates three core divisions: The Masterpiece Machinery (official distributor of premium espresso machines, gelato equipment, and high-specification commercial kitchen equipment), Gourmet Ingredients (exclusive curator of syrups, frappe powders, gourmet sauces, and coffee beans), and Bespoke Services (personal coffee consulting, menu creation, and after-sales maintenance services).

Market penetration and collaboration success incentives

Full travel facilities

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

Pernyataan mana di bawah ini yang paling mendeskripsikan hakmu bekerja di Indonesia? How many years' experience do you have as a Community Lead? Kualifikasi mana yang kamu miliki? How many years of Key Account Development experience do you have? Berapa tahun pengalaman kerjamu dalam bidang penjualan B2B?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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