Key Account Supervisor

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 30,000,000 - 60,000,000; Full time

Job summary

amIT Global Solutions Sdn Bhd is seeking a driven Key Account professional to manage major KA customers and drive sales growth across channels.

You will develop account plans, monitor SLA performance, and coordinate with internal teams to resolve issues. Regular market visits, data analysis, and strong English communication are required.

Qualifications

• Bachelor's degree in Business Administration, Management, Marketing, or related field.
• 3–5 years of experience in Key Account Management, Modern Trade, B2B Sales, or Sales.
• Experience handling major Modern Trade or Key Account customers is highly preferred.
• Strong understanding of sales performance management (sell-in, sell-out, distribution, productivity, market share, and service level).
• Experience developing and executing sales strategies, promotional programs, and trade marketing activities.
• Strong analytical skills to analyze data, market trends, competitor activities, and business performance.
• Experience managing Service Level Agreements (SLA) and handling customer operational issues.
• Strong negotiation, communication, stakeholder management, and relationship-building skills.
• Leadership and coordination with cross-functional teams.
• Proficiency in Excel and PowerPoint; data analysis is an advantage.
• Willing to conduct regular business and outlet visits.
• Good command of English, written and spoken, is preferred.

Responsibilities

• Manage and develop assigned Key Account customers to hit sales targets.
• Develop and implement sales strategies and account plans.
• Monitor service levels per SLA and minimize penalties.
• Coordinate with internal teams to resolve process deviations and issues.
• Prepare and analyze business performance reports (sell-in, sell-out, etc.).
• Conduct market and outlet visits to check availability and execution.
• Plan and evaluate promotional programs and trade activities.
• Manage promotional agreements and budgets.
• Conduct market intelligence to identify trends and opportunities.
• Monitor potential out-of-stock issues with Merchandisers and sales teams.
• Build strong relationships with Key Account customers and cross-functional teams.
• Lead and coordinate team members supporting Key Account activities.
• Ensure activities comply with policies and processes.
• Perform other duties as assigned.

Skills

Key Account Mgmt

Negotiation

Communication

Stakeholder Mgmt

Relationship Building

Leadership

Analytical Skills

Cross-functional teamwork

Problem Solving

Education

Bachelor's degree in Business Administration, Management, Marketing, or related fields

Tools

Microsoft Excel

PowerPoint

Job description

Job Description:

• Manage and develop assigned Key Account (KA) customers to achieve sales, distribution, and business targets set by the Management.
• Develop, analyze, implement, and evaluate sales strategies and account plans to maximize business growth and account performance.
• Monitor and maintain service levels in accordance with agreed Service Level Agreements (SLA), ensuring customer requirements are fulfilled, and potential penalties are minimized.
• Analyze and resolve business process deviations, operational issues, and customer complaints by coordinating with internal stakeholders and relevant departments.
• Prepare, review, and analyze regular business performance reports, including sell‑in, sell‑out, service level, productivity, distribution, and market share.
• Conduct regular market and outlet visits to monitor product availability, execution quality, product placement, and compliance with agreed business plans.
• Plan, propose, execute, monitor, and evaluate promotional programs and trade activities across assigned Key Accounts.
• Manage promotional agreements and monitor promotional expenditures to ensure effective budget utilization and optimal business results.
• Conduct market intelligence and competitor analysis to identify market trends, business opportunities, and potential strategies to improve sales and market share.
• Monitor product availability and proactively manage potential out‑of‑stock (OOS) issues by coordinating with Merchandisers, Sales teams, and other related stakeholders.
• Build and maintain strong relationships with Key Account customers and internal cross‑functional teams.
• Lead, coordinate, and monitor the performance and execution of team members or related resources supporting Key Account activities.
• Ensure all business activities are conducted in accordance with company policies, procedures, and authorized business processes.
• Perform other duties and responsibilities as assigned by the superior.

Job Requirements

• Bachelor's degree in Business Administration, Management, Marketing, or other relevant fields.
• Minimum 3–5 years of experience in Key Account Management, Modern Trade, B2B Sales, or Sales, preferably within the FMCG industry.
• Experience handling major Modern Trade or Key Account customers is highly preferred.
• Strong understanding of sales performance management, including sell‑in, sell‑out, distribution, productivity, market share, and service level.
• Proven experience in developing and executing sales strategies, promotional programs, and trade marketing activities.
• Strong analytical skills with the ability to analyze sales data, market trends, competitor activities, and business performance.
• Experience in managing and monitoring Service Level Agreements (SLA) and handling customer‑related operational issues.
• Strong negotiation, communication, stakeholder management, and relationship‑building skills.
• Demonstrated leadership and coordination skills with the ability to work effectively with cross‑functional teams.
• Proactive, detail‑oriented, results‑driven, and able to identify business opportunities and solve problems effectively.
• Proficient in Microsoft Excel and PowerPoint; experience with data analysis and reporting is an advantage.
• Willing to conduct regular business and outlet visits as required.
• Good command of English, both written and spoken, is preferred.