Key Account Manager

PT. DIMATIQUE INTERNATIONAL; Provinsi Bali; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

PT. DIMATIQUE INTERNATIONAL in Bali, Indonesia, is seeking a dedicated Key Account Manager to oversee and grow relationships with key clients.

This full-time, on-site role focuses on maximizing client satisfaction, retention, and revenue across strategic accounts. You will manage account portfolios, respond to inquiries, coordinate with internal teams, prepare performance reports, and develop business plans with opportunities for cross-selling.

Qualifications

• Strong account management and client relationship skills.
• Analytical skills to interpret data and inform decisions.
• Experience in business planning and growth targets.
• Excellent customer service and issue resolution.
• Effective written and verbal communication and negotiation.
• Willingness to work on-site in Bali, Indonesia.
• Bachelor's degree in Business/Marketing/Management or related field.
• Prior B2B sales experience is advantageous.
• Strong organizational skills and proficiency with office software and CRM tools.

Responsibilities

• Oversee and grow relationships with key clients to ensure satisfaction and revenue growth.
• Manage account portfolios and respond to client inquiries.
• Coordinate with internal teams to meet client needs and prepare performance reports.
• Develop business plans for key accounts and identify cross-selling opportunities.
• Monitor market trends to support strategic decision-making.
• Collaborate with sales, operations, and customer service to ensure reliable service delivery.

Skills

Key account mgmt

Client relationships

Analytical skills

Business planning

Customer service

Communication

On-site Bali

Team collaboration

Time management

CRM tools

Education

Bachelor's degree in Business/Marketing/Management or related field

Tools

CRM software

Job description

Company Description

PT. DIMATIQUE INTERNATIONAL is a Jakarta-based company located at Kav 76 Jl Jenderal Sudirman in the Setia Budi area, a key commercial district in Indonesia's capital city. Operating in a dynamic business environment, the company engages with a range of local and regional partners. Team members work in a professional setting with exposure to diverse industries and client portfolios. The organization values strong business relationships and sustainable growth. Candidates can expect a structured corporate environment with opportunities to contribute to long-term strategic initiatives.

Role Description

This full-time, on-site Key Account Manager role is based in Bali, Indonesia. The Key Account Manager will oversee and grow relationships with key clients, ensuring high levels of satisfaction, retention, and revenue development. Daily tasks include managing account portfolios, responding to client inquiries, coordinating with internal teams to meet client needs, and preparing account performance reports. The role also involves developing business plans for key accounts, identifying opportunities for cross-selling and upselling, and monitoring market trends to support strategic decision-making. The Key Account Manager will collaborate closely with sales, operations, and customer service teams to ensure consistent and reliable service delivery to key accounts.

Qualifications

• Strong account management and key accounts experience, with a proven ability to build and maintain long-term client relationships.
• Solid analytical skills, including the ability to interpret data, assess performance metrics, and support data-driven business decisions.
• Experience in business planning, including developing account strategies, setting targets, and executing plans to achieve growth objectives.
• Excellent customer service skills, with the ability to handle client requests, resolve issues, and provide proactive support.
• Effective communication and negotiation skills, both written and verbal, with the ability to present ideas clearly to internal and external stakeholders.
• Ability to work on-site in Bali, Indonesia, and collaborate with cross-functional teams in a fast-paced environment.
• Bachelor's degree in Business, Marketing, Management, or a related field is preferred.
• Prior experience in key account management or sales within a corporate or B2B environment is an advantage.
• Strong organizational skills, attention to detail, and proficiency in common office software and CRM tools.