Key Account Manager

Intrepid Group Asia; Jakarta Selatan; On-site; IDR 5,861,344,537 - 9,768,907,562; Full time

Job summary

Intrepid Group Asia is seeking a dedicated professional in Jakarta Selatan to manage brand/seller partnerships. This role involves delivering on KPIs through effective client and interdepartmental coordination.

The ideal candidate has 1-3 years of eCommerce experience and is fluent in English. Strong negotiation and interpersonal skills are essential, alongside proficiency in Excel and PowerPoint. Join us to drive client success and enhance online sales performance.

Qualifications

• 1-3 years of eCommerce background preferably from a brand/platform/enablers industry.
• Proactive self-starter who can be the company’s best service ambassador.

Responsibilities

• Deliver & perform best on KPIs for brand/seller partners through coordination.
• Foster client relationships; work with sales, marketing, and support teams.
• Ensure clients’ needs are met while fulfilling contractual duties.

Skills

Fluent in English

Excellent negotiation skills

Strong interpersonal skills

Proficient in Excel

Proficient in PowerPoint

Job description

Responsibilities

• Deliver & perform best on the following KPIs for brand/seller partners, through internal & external coordination with concerned departments:
• Content management & optimization
• Campaign strategies & execution
• Chat response representation of the brand/seller
• Operations capacity and process implementation
• Progressive revenue trend and overall online sales performance
• Foster client relationships; work with sales and marketing teams and other support teams available
• Design sales growth proposals; handle client communications and prepare client reports; and communicate client agendas to other staff members
• Ensure clients’ needs are met and their voices are heard while coordinating with others and fulfilling the contractual day-to-day duties
• Positive client NPS

Qualifications

• Fluent in English
• Experience with business fundamentals
• Minimum 1 - 3 years of eCommerce background preferably from a brand/platforms/enablers industry
• Proactive self-starter who understands Intrepid vision & mission and can be the company’s best service ambassador
• Excellent negotiation skills
• Strong interpersonal skills (empathy & flexibility)
• Proficient in excel and powerpoint