Kepala Departemen Patient Relation

Mayapada Healthcare; Jawa Barat; Sur place; IDR 120 000 000 - 180 000 000; Plein temps

Résumé du poste

Mayapada Healthcare is seeking an experienced Customer Service Lead to elevate the customer experience at our retail location in Tangerang, Banten, ID. You will lead a team of frontline representatives, set service standards, and resolve complex customer issues to maintain high satisfaction.

The role focuses on coaching staff, implementing loyalty initiatives, and ensuring efficient, friendly interactions across all channels while driving continuous improvements in service quality.

Description du poste

Our client is seeking an experienced and customer‑centric Customer Service Lead to manage and elevate the customer experience at their retail location in Tangerang, Banten, ID . This leadership role involves overseeing a team of customer service representatives, setting service standards, and ensuring all customer interactions are positive and efficient. The Customer Service Lead will be responsible for handling escalated customer issues, training staff on service protocols, and implementing strategies to enhance customer loyalty and satisfaction. The ideal candidate is passionate about service excellence, possesses strong leadership and communication skills, and has a proven ability to resolve complex customer problems. This is