Customer Experience Lead: Service Excellence & Analytics

Mr.Diy Indonesia; Jawa Barat; Sur place; IDR 133 920 000 - 200 880 000; Plein temps

Résumé du poste

Mr.Diy Indonesia in Bekasi is seeking an experienced Customer Service Lead to manage and inspire a team of frontline representatives. You will oversee daily operations, set performance standards, and drive high-quality customer interactions to boost satisfaction and loyalty.

The role requires strong leadership, coaching ability, and excellent communication skills, with a track record in customer service management and a passion for developing team members.

Qualifications

• Experience leading a customer service team.
• Strong coaching and mentoring skills.
• Excellent communication abilities.

Responsabilités

• Lead, train, and mentor a team of Customer Service Representatives to ensure high performance and quality service delivery.

Connaissances

Leadership

Coaching

Communication skills

Customer service management

Description du poste

Our client is seeking an experienced and results-oriented Customer Service Lead to manage and inspire their team in Bekasi . This leadership role is critical in overseeing daily operations, ensuring high-quality customer interactions, and driving team performance. The ideal candidate will have a proven track record in customer service management, excellent communication skills, and a passion for coaching and developing team members. You will be responsible for setting performance standards, monitoring key metrics, and implementing strategies to enhance customer satisfaction and loyalty. This is a significant opportunity to take on a leadership role within a reputable organization and shape the customer experience. We are looking for a proactive individual who can effectively motivate a team, resolve complex issues, and contribute to the strategic direction of the customer service department. Your leadership will be instrumental in fostering a positive and productive work environment.

Key Responsibilities

• Lead, train, and mentor a team of Customer Service Representatives to ensure high performance and quality service delivery.