Customer Service Lead: Service Excellence & Escalation
Mayapada Healthcare
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Résumé du poste
Mayapada Healthcare is seeking an experienced Customer Service Lead to elevate the customer experience at our retail location in Tangerang, Banten, ID. You will lead a team of frontline representatives, set service standards, and resolve complex customer issues to maintain high satisfaction.
The role focuses on coaching staff, implementing loyalty initiatives, and ensuring efficient, friendly interactions across all channels while driving continuous improvements in service quality.
Description du poste
Mayapada Healthcare is seeking an experienced Customer Service Lead to elevate the customer experience at our retail location in Tangerang, Banten, ID. You will lead a team of frontline representatives, set service standards, and resolve complex customer issues to maintain high satisfaction.
The role focuses on coaching staff, implementing loyalty initiatives, and ensuring efficient, friendly interactions across all channels while driving continuous improvements in service quality.
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