Junior Salesforce / CRM Administrator - Semarang

Eco Outdoor Group; Kota Semarang; Sur place; IDR 66 960 000 - 133 920 000; Plein temps

Résumé du poste

Eco Outdoor Group in Semarang is seeking a motivated Junior Salesforce / CRM Administrator to own day-to-day Salesforce administration, data hygiene, and user support while collaborating with our global technology partners.

You will work closely with the Technology team, supporting our Indonesian colleagues and learning the integration landscape with NetSuite and middleware as you grow into a senior admin role.

Qualifications

• 1+ year hands-on Salesforce experience in admin/support/BA/consulting roles
• ADM201 certification or actively pursuing it, with funding provided
• Strong CRM concepts: lead-to-opportunity, forecasting, account & contact management
• Curiosity about multi-system environments: CRM, ERP, website, middleware
• Structured, detail-minded approach to data and configuration with good communication
• Familiarity with Agile or Kanban methods is a plus
• Ambition to grow into senior admin/consultant within 2–3 years

Responsabilités

• Admin Salesforce: user setup, profiles, roles, permission sets, field types and dashboards
• Data hygiene: CSV imports/exports, deduplication, clean-up across Salesforce and NetSuite
• User support: triage tickets, training sessions, simple how-to guides
• Maintain system documentation, SOPs and admin guides
• Participate in UAT for Salesforce releases and sandbox refreshes
• Learn Salesforce integration with NetSuite, website and middleware
• Create reports and dashboards for sales and operations visibility
• Provide local IT support for Semarang team as needed

Connaissances

Salesforce administration

Data hygiene

User training & support

Documentation & SOPs

UAT & testing

Reporting & dashboards

Local IT support

Formation

Salesforce Administrator certification (ADM 201)

Outils

Salesforce

Data Loader

NetSuite

Description du poste

We are looking for...

Hopefully, you! We're hiring a motivated and detail-oriented Junior Salesforce / CRM Administrator to join our Technology team in Semarang. You'll own day-to-day administration of our Salesforce environment — user setup, access, configuration, data quality and small enhancements — working closely with our Technology team and external technology partner in Australia and supporting our local Indonesian team on the ground.

This is a deliberate junior role. We're hiring for curiosity and craft over years on a CV. If you've been working through Trailhead, hold (or are close to) your Salesforce Administrator certification (ADM 201), and want a clear runway into senior admin — read on.

Junior Salesforce / CRM Administrator's key responsibilities will include:

• Salesforce administration: user setup, profiles, roles, permission sets and record type assignments; objects, fields, validation rules, flows, approval processes, saved reports and dashboards
• Data hygiene: imports (CSV via Data Loader), exports, deduplication and clean-up across Salesforce and (with guidance) NetSuite
• User support and training: triage and resolve support tickets, deliver short training sessions, and write simple how-to guides that drive adoption
• Documentation: keep our system docs, SOPs and admin guides current and useful
• Testing: participate in UAT for Salesforce releases, sandbox refreshes, and small enhancements
• Cross-system curiosity: learn how Salesforce talks to NetSuite, our website and middleware — we'll teach you the integration side as you go
• Reporting and dashboards: build and maintain reports and dashboards that give the sales and ops teams clear visibility of pipeline and performance
• Local IT support: help the Semarang team with day-to-day IT issues when needed

Requirements

We need you to bring...

• Excellent English — written and verbal. You'll be working daily with our Australian team
• 1+ year hands-on with Salesforce in an admin, support, business analyst or consulting capacity. Internships, capstone projects and serious self-study portfolios count — tell us what you've actually built
• Salesforce Administrator certification (ADM 201) (or actively working towards it). We'll fund your next cert once you're in role.
• Core CRM concepts — lead-to-opportunity, sales stages, forecasting, account and contact management. You don't need deep sales operations knowledge, but you need to be comfortable talking to sales teams
• Curiosity about multi-system environments — CRM, ERP, website, middleware. You don't need experience with NetSuite or integrations; you do need to be interested in how the pieces fit together
• Structured, detail-minded approach to data and configuration, with strong problem-solving and clear communication
• Familiarity with Agile or Kanban ways of working is a plus, not a must
• Eager to grow — we're looking for someone who wants to be a senior Salesforce admin or consultant in 2-3 years

Please note that we require full permanent working rights for this position.

Benefits

In return, we'll give you...

Perks, benefits and the space to grow. We offer a competitive salary, a comprehensive benefits package and plenty of opportunities for career growth and development. This includes:

• The opportunities you need to grow, develop and craft a career you're proud of within the global Eco Outdoor business
• Company-sponsored events and activities to connect with your colleagues
• The opportunity to give back via our internal Social Housing and Sustainability initiatives

OK, you want to know what you're getting yourself into? Let us introduce ourselves

Established in 2001 by expert minds from the landscape design and construction industries, Eco Outdoor is an Australian-founded global brand with showrooms in Australia, New Zealand and North America. We're constantly experimenting, innovating and pushing creative boundaries, delivering the highest-quality natural stone and architectural surfaces (and outdoor furniture collections) to the international architecture market.

We employ around 130 people across the globe, all of whom are dedicated to innovating, crafting and providing remarkable products and unbelievable hospitality to our clients and collaborators in the architecture and design space. We thrive on constant reinvention, regular development opportunities and a passionate culture grounded in connection and involvement.

We're a tribe of collaborators, critical thinkers, problem-solvers and challenge-embracers, and we nurture our incredibly talented people to put their best foot forward every day. That starts with our core values - Be a Game Changer, Only Accept Awesome, Play as a Team, Be Curious, Get Fired up - which are deeply ingrained in our culture. Basically, we're all about fostering an innovative, industry-leading, collaborative, creative, passionate team to reach their fullest potential. That's good for humans and good for business.

If this sounds like your kind of gig...

We'd love to hear from you. If you need more information before you apply, check out our website, LinkedIn or Instagram. If you have questions those sites don't answer, flick us a line at [e-mail] unless you're a recruitment agency, in which case: no, thanks. We've got this one covered.