Junior Salesforce / CRM Administrator - Semarang

Eco Outdoor; Kota Semarang; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Eco Outdoor in Semarang is seeking a motivated Junior Salesforce / CRM Administrator to own day‑to‑day Salesforce admin tasks, user setup and data quality while collaborating with our Technology team and an external technology partner in Australia.

You’ll work on reporting and dashboards, UAT for releases, data imports/exports with Data Loader, and support local Indonesia users with training and documentation.

Qualifications

• 1+ year hands-on Salesforce experience in admin/support/BA/consulting roles.
• Salesforce ADM 201 certification (or actively pursuing).
• Core CRM concepts: lead-to-opportunity, forecasting, accounts & contacts.
• Curiosity about multi-system environments: CRM, ERP, website, middleware.
• Structured, detail-minded approach to data/configuration with problem solving.
• Familiarity with Agile or Kanban is a plus.
• Eager to grow into a senior Salesforce admin/consultant in 2–3 years.

Responsibilities

• Salesforce administration: user setup, profiles, roles, permission sets, record types, objects, fields, validation rules, flows, approvals, reports and dashboards.
• Data hygiene: imports/exports (Data Loader), deduplication, cleanup in Salesforce and NetSuite.
• User support and training: triage tickets, short trainings, write simple guides to drive adoption.
• Documentation: maintain system docs, SOPs and admin guides.
• Testing: participate in UAT, sandbox refreshes, small enhancements.
• Cross-system learning: understand how Salesforce talks to NetSuite, website and middleware.
• Reporting and dashboards: build and maintain reports/dashboards for pipeline visibility.
• Local IT support: assist Semarang team with day-to-day IT issues.

Skills

Salesforce administration

English communication

Analytical thinking

Training & documentation

Growth mindset

Agile/Kanban familiarity

Tools

Salesforce

Data Loader

NetSuite

Job description

We’re hiring a motivated and detail-oriented Junior Salesforce / CRM Administrator to join our Technology team in Semarang. You’ll own day‑to‑day administration of our Salesforce environment — user setup, access, configuration, data quality and small enhancements — working closely with our Technology team and external technology partner in Australia and supporting our local Indonesian team on the ground.

Key Responsibilities

• Salesforce administration: user setup, profiles, roles, permission sets and record type assignments; objects, fields, validation rules, flows, approval processes, saved reports and dashboards.
• Data hygiene: imports (CSV via Data Loader), exports, deduplication and clean‑up across Salesforce and (with guidance) NetSuite.
• User support and training: triage and resolve support tickets, deliver short training sessions, and write simple how‑to guides that drive adoption.
• Documentation: keep our system docs, SOPs and admin guides current and useful.
• Testing: participate in UAT for Salesforce releases, sandbox refreshes, and small enhancements.
• Cross‑system curiosity: learn how Salesforce talks to NetSuite, our website and middleware — we’ll teach you the integration side as you go.
• Reporting and dashboards: build and maintain reports and dashboards that give the sales and ops teams clear visibility of pipeline and performance.
• Local IT support: help the Semarang team with day‑to‑day IT issues when needed.

Qualifications

• Excellent English — written and verbal. You’ll be working daily with our Australian team.
• 1+ year hands‑on with Salesforce in an admin, support, business analyst or consulting capacity. Internships, capstone projects and serious self‑study portfolios count — tell us what you’ve actually built.
• Salesforce Administrator certification (ADM 201) (or actively working towards it). We’ll fund your next cert once you’re in role.
• Core CRM concepts — lead‑to‑opportunity, sales stages, forecasting, account and contact management. You don’t need deep sales operations knowledge, but you need to be comfortable talking to sales teams.
• Curiosity about multi‑system environments — CRM, ERP, website, middleware. You don’t need experience with NetSuite or integrations; you do need to be interested in how the pieces fit together.
• Structured, detail‑minded approach to data and configuration, with strong problem‑solving and clear communication.
• Familiarity with Agile or Kanban ways of working is a plus, not a must.
• Eager to grow — we’re looking for someone who wants to be a senior Salesforce admin or consultant in 2–3 years.

We require full permanent working rights for this position.

Benefits

• The opportunities you need to grow, develop and craft a career you’re proud of within the global Eco Outdoor business.
• Company‑sponsored events and activities to connect with your colleagues.
• The opportunity to give back via our internal Social Housing and Sustainability initiatives.

Perks, benefits and the space to grow. We offer a competitive salary, a comprehensive benefits package and plenty of opportunities for career growth and development.