Aspiring Salesforce Admin - Grow to Senior CRM Consultant

Eco Outdoor; Kota Semarang; On-site; Full time

Job description

We’re hiring a motivated and detail-oriented Junior Salesforce / CRM Administrator to join our Technology team in Semarang. You’ll own day‑to‑day administration of our Salesforce environment — user setup, access, configuration, data quality and small enhancements — working closely with our Technology team and external technology partner in Australia and supporting our local Indonesian team on the ground.

Key Responsibilities

• Salesforce administration: user setup, profiles, roles, permission sets and record type assignments; objects, fields, validation rules, flows, approval processes, saved reports and dashboards.
• Data hygiene: imports (CSV via Data Loader), exports, deduplication and clean‑up across Salesforce and (with guidance) NetSuite.
• User support and training: triage and resolve support tickets, deliver short training sessions, and write simple how‑to guides that drive adoption.
• Documentation: keep our system docs, SOPs and admin guides current and useful.
• Testing: participate in UAT for Salesforce releases, sandbox refreshes, and small enhancements.
• Cross‑system curiosity: learn how Salesforce talks to NetSuite, our website and middleware — we’ll teach you the integration side as you go.
• Reporting and dashboards: build and maintain reports and dashboards that give the sales and ops teams clear visibility of pipeline and performance.
• Local IT support: help the Semarang team with day‑to‑day IT issues when needed.

Qualifications

• Excellent English — written and verbal. You’ll be working daily with our Australian team.
• 1+ year hands‑on with Salesforce in an admin, support, business analyst or consulting capacity. Internships, capstone projects and serious self‑study portfolios count — tell us what you’ve actually built.
• Salesforce Administrator certification (ADM 201) (or actively working towards it). We’ll fund your next cert once you’re in role.
• Core CRM concepts — lead‑to‑opportunity, sales stages, forecasting, account and contact management. You don’t need deep sales operations knowledge, but you need to be comfortable talking to sales teams.
• Curiosity about multi‑system environments — CRM, ERP, website, middleware. You don’t need experience with NetSuite or integrations; you do need to be interested in how the pieces fit together.
• Structured, detail‑minded approach to data and configuration, with strong problem‑solving and clear communication.
• Familiarity with Agile or Kanban ways of working is a plus, not a must.
• Eager to grow — we’re looking for someone who wants to be a senior Salesforce admin or consultant in 2–3 years.

We require full permanent working rights for this position.

Benefits

• The opportunities you need to grow, develop and craft a career you’re proud of within the global Eco Outdoor business.
• Company‑sponsored events and activities to connect with your colleagues.
• The opportunity to give back via our internal Social Housing and Sustainability initiatives.

Perks, benefits and the space to grow. We offer a competitive salary, a comprehensive benefits package and plenty of opportunities for career growth and development.