Junior Account Officer

tripla Indonesia (PT Tripla Bookandlink Indonesia); Provinsi Bali; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

Tripla Indonesia seeks an Account Manager to serve as the main contact for existing hotel and villa clients, ensuring long-term relationships and maximum software usage after onboarding.

You will manage day-to-day communications, monitor activity, assist with system updates and rate plans, and coordinate with internal teams to resolve inquiries promptly. 1 year of relevant experience is required.

Qualifications

• 1 year of experience in account management, customer success, hotel front office/reservations, or tech support.
• Basic understanding of front desk, reservation, and revenue management workflows in hotels, resorts, or villas.
• Familiarity with OTA management, rate plans, room types, and allotment functions.
• Basic understanding of hospitality tech platforms: Channel Managers, Booking Engines, PMS, and AI Chatbots/CRMs.
• Hands-on experience using PMS software (e.g., VHP, Realta, Opera, Cloudbeds, or equivalent).

Responsibilities

• Act as the primary point of contact for existing hotel and villa clients to maintain healthy, long-term relationships and maximize software usage after onboarding.
• Manage day-to-day communication and maintain ongoing relationships with existing client accounts.
• Monitor client account activity, system setups, and operational usage to ensure optimal platform performance.
• Assist clients with system updates, rate plan modifications, room type configurations, and channel connections.
• Coordinate with internal technical, support, and account/onboarding teams to resolve client inquiries promptly.
• Maintain updated client records, account history, and usage reports in internal tools.
• Support account retention efforts and identify opportunities to drive higher software adoption or feature upgrades.

Skills

Account management

Customer success

Hotel operations knowledge

OTA management

PMS familiarity

Communication

Tools

VHP

Realta

Opera

Cloudbeds

Job description

Acts as the primary point of contact for existing hotel and villa clients to maintain healthy, long-term relationships and ensure maximum software usage after account setup.

Job Description

Manage day-to-day communication and maintain ongoing relationships with existing client accounts.

Monitor client account activity, system setups, and operational usage to ensure optimal platform performance.

Assist clients with system updates, rate plan modifications, room type configurations, and channel connections.

Coordinate with internal technical, support, and account/onboarding teams to resolve client inquiries promptly.

Maintain updated client records, account history, and usage reports in internal tools.

Support account retention efforts and identify opportunities to drive higher software adoption or feature upgrades.

Qualifications

1 year of experience in account management, customer success, hotel front office/reservations, or tech support.

Basic understanding of front desk, reservation, and revenue management workflows in hotels, resorts, or villas.

Familiarity with OTA management, rate plans, room types, and allotment functions.

Basic understanding of hospitality tech platforms: Channel Managers, Booking Engines, Property Management Systems (PMS), and AI Chatbots/CRMs.

Hands-on experience using PMS software (e.g., VHP, Realta, Opera, Cloudbeds, or equivalent)

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