Japanese Speaking Operations Specialist

ATI Business Group; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

ATI Business Group is seeking a dedicated Japanese-speaking professional to join the Operations team in Indonesia. You will support a range of administrative processes, ensure records are accurate, and coordinate efficiently across departments.

JLPT N1–N4 and CEFR B2+ English are required, with a willingness to work a rotating schedule including overnights. Based in BSD or Jakarta, you will handle data validation, reporting, and back-office tasks while upholding high standards of accuracy and

Qualifications

• Bachelor’s degree in any field.
• Professional Japanese proficiency (JLPT N1–N4) required.
• English proficiency CEFR B2 or above.
• Willing to work on rotating roster, including overnight shifts, weekends, and public holidays.
• Based in BSD and/or Jakarta.
• Strong attention to detail to manage high volumes accurately.
• Good analytical and problem-solving skills.
• Strong organizational and time management skills.
• Excellent communication and collaboration with multiple stakeholders.

Responsibilities

• Verify, process, and record business transactions and operational requests accurately and within service levels.
• Maintain accurate records, reports, and supporting documentation with data integrity.
• Investigate discrepancies, resolve exceptions, and follow up with stakeholders.
• Respond to internal and external inquiries professionally within turnaround times.
• Collaborate with cross-functional teams to support daily activities.
• Perform data validation, record checking, and administrative tasks for accuracy and compliance.
• Support ad hoc back-office activities and continuous process improvements.
• Contribute to achieving team productivity, quality, and service targets.

Skills

Japanese proficiency

English proficiency

ERP familiarity

Education

Bachelor's degree

Tools

ERP systems

Job description

Are you someone who enjoys working with data, solving problems, and ensuring every detail is accurate? Do you thrive in a fast-paced environment where your work directly supports business operations and delivers exceptional service?

We're looking for a Japanese Speaker to join our Operations team. In this role, you'll support a variety of operational and administrative processes, helping ensure day-to-day business activities, documentation, records, and coordination are handled accurately, efficiently, and on time. Professional Japanese speaking ability is also required for this role, so if you’re confident communicating in Japanese, detail-oriented, and ready to take on a dynamic opportunity, we’d love to hear from you!

Key Responsibilities

• Verify, process, and record business transactions and operational requests accurately and within agreed service levels.
• Maintain accurate records, reports, and supporting documentation while ensuring data accuracy and integrity.
• Investigate discrepancies, resolve exceptions, and follow up on outstanding items with relevant stakeholders.
• Respond to internal and external enquiries professionally and within established turnaround times.
• Collaborate with cross-functional teams to support daily business and operational activities.
• Perform data validation, record checking, and administrative tasks to ensure operational accuracy and compliance.
• Support ad hoc back-office activities and contribute to continuous process improvement initiatives.
• Contribute to achieving team productivity, quality, and service performance targets.

Is this you?

• Have completed bachelor degree in any major.
• Professional Japanese proficiency (JLPT N1–N4) is required.
• English proficiency of CEFR B2 or above
• Willing to work on a rotating roster, including overnight shifts, weekends, and public holidays
• Willing to be based in BSD and/or Jakarta
• Strong attention to detail with the ability to manage high volumes of work accurately
• Good analytical and problem-solving skills
• Strong organizational and time management skills
• Excellent communication skills and the ability to collaborate with multiple stakeholders
• Familiarity with ERP systems is a plus.
• Experience working in a BPO, shared services, or multinational environment

At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.

Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.

Join us and help shape the future of travel and hospitality!