It Support Officer

Pt Garudafood Putra Putri Jaya; Sidoarjo; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

GarudaFood is seeking an IT Support specialist to empower the Marketing team in Indonesia. The role focuses on daily hardware/software support, CRM tools, and marketing tech. You will troubleshoot issues, manage software updates, and assist with new campaign tech deployments.

You will also document workflows and deliver short training sessions to ensure smooth adoption of new devices and applications within the marketing group.

Qualifications

• Bachelor's degree in Information Technology, Information Systems, or relevant major.
• Minimum 2 years of experience in IT Support within the FMCG industry, specifically supporting marketing activities.
• Knowledge of digital marketing applications, CRM software, and marketing information systems.
• Able to identify and resolve technical issues related to software and hardware used by the marketing team.
• Good communication skills and ability to collaborate effectively with the marketing team.

Responsibilities

• Provide daily technical support for hardware and software to the Marketing team.
• Handle troubleshooting for digital devices used in marketing activities, including CRM systems and promotional tools.
• Manage installation, updates, and maintenance of applications related to marketing needs.
• Coordinate with the central IT team for network and data security issues within the Marketing division.
• Support new technology implementation in marketing campaigns (such as event apps, digital signage, and reporting systems).
• Create technical documentation and user guides for digitally-enabled marketing workflows.
• Conduct brief training sessions for the Marketing team regarding usage of new devices or applications.

Skills

IT Support experience (FMCG)

Communication skills

Technical troubleshooting

Collaboration with marketing

Marketing context understanding

Education

Bachelor's degree in IT, IS or related

Tools

CRM software

Marketing information systems

Digital marketing apps

Job description

• 1. Minimum Bachelor's degree in Information Technology, Information Systems, or relevant major.
• 2. Minimum 2 years of experience in IT Support within the FMCG industry, specifically supporting marketing activities.
• 3. Knowledge of digital marketing applications, CRM software, and marketing information systems.
• 4. Able to identify and resolve technical issues related to software and hardware used by the marketing team.
• 5. Good communication skills and ability to collaborate effectively with the marketing team.

• 1. Provide daily technical support for hardware and software to the Marketing team.
• 2. Handle troubleshooting for digital devices used in marketing activities, including CRM systems and promotional tools.
• 3. Manage installation, updates, and maintenance of applications related to marketing needs.
• 4. Coordinate with the central IT team for network and data security issues within the Marketing division.
• 5. Support new technology implementation in marketing campaigns (such as event apps, digital signage, and reporting systems).
• 6. Create technical documentation and user guides for digitally-enabled marketing workflows.
• 7. Conduct brief training sessions for the Marketing team regarding usage of new devices or applications.

GarudaFood is a food and beverage company subordinated of Tudung Group. In addition to GarudaFood, Tudung Group also subordinates in Agribusiness companies operating ini Crude Palm Oil field and Peanuts.

GarudaFood Group had originated from PT Tudung, it was established in Pati, Central Java. The company founder is the deceased Darmo Putro, ex-warrior who had chosen to engage in business sector after the independence of Indonesia. In early of 1987, TPJ started selling its peanut production products using a brand of Kacang Garing Garuda, which was recently known as: Kacang Garing. Kacang Garing earned the following awards: Indonesian Customer Satisfaction Award (ICSA) under the category of branded peanut for eight times consecutively (2000-2007); Superbrands (2003); Top Brand for Kids (2004); Indonesian Best Brand Award (IBBA, 2004-2007); Top Brand (2007). When national economy suffered from economic crisis, on December 1997, PT GarudaFood Jaya (GFJ) was established, producing Gery-branded biscuit. Gery Saluut earned Indonesian Best Brand Award (IBBA) from MARS and SWA Magazine for a period of 2005-2010 under the category of wafer salut. In 2007-2010 Gery Chocolatos earned IBBA under the category of wafer stick. In 1998 GarudaFood acquired PT Triteguh Manunggal Sejati (TRMS), producer of jelly and launched jelly product using brands of Okky and Keffy. Achievement of Okky jelly has been proven by its successfulness in earning Top Brand for Kids (TBK) Award 2004 under the category of jelly. In addition to TBK, OKKY Jelly also managed to earn IBBA (2005-2010). Okky jelly Drink also earned Top Brand Award 2007-2010 from Marketing Magazine in cooperation with Frontier. In the end of 2002, TRMS launched jelly beverage products with a brand of Okky Jelly Drink and it also constituted a new phase for GarudaFood to deal with beverages business. Seriousness of GarudaFood in focusing on beverages business had also become apparent by the launching of Mountea, fruit-flavored tea beverage. Mountea had even been awarded by IBBA 2007-2010 under the category of tea beverage in cup packaging. GarudaFood also produces Snack with a brand of Leo, for category of Potato chips, banana chips, cassava chips products initiated from the end of 2005. In 2007-2010 Leo earned IBBA award for category of potato chips. In national level, GarudaFood is also positively perceived as one of the admired food and beverage companies. Survey made by Frontier and BusinessWeek Indonesia Magazine in Jakarta and Surabaya in 2006-2010 indicated that GarudaFood was in the third position of Indonesian Most Admired Company (IMAC). GarudaFood also actively performs corporate social responsibility (CSR) under the flag of GarudaFood Sehati. To accelerate the achievement of its vision, in 2011 GarudaFood Group with non-alcohol divion of Suntory Beverage & Food, a company from Japan established a subsidiary PT Garuda Suntory Beverage, focused on the development of the beverage. Now, all potencies supported by 20 thousands knowledge workers have become main asset to GarudaFood in the effort to go forward to meet a success as sustainable enterprise.

GarudaFood is a food and beverage company subordinated of Tudung Group. In addition to GarudaFood, Tudung Group also subordinates in Agribusiness companies operating ini Crude Palm Oil field and Peanuts.

GarudaFood Group had originated from PT Tudung, it was established in Pati, Central Java. The company founder is the deceased Darmo Putro, ex-warrior who had chosen to engage in business sector after the independence of Indonesia. In early of 1987, TPJ started selling its peanut production products using a brand of Kacang Garing Garuda, which was recently known as: Kacang Garing. Kacang Garing earned the following awards: Indonesian Customer Satisfaction Award (ICSA) under the category of branded peanut for eight times consecutively (2000-2007); Superbrands (2003); Top Brand for Kids (2004); Indonesian Best Brand Award (IBBA, 2004-2007); Top Brand (2007). When national economy suffered from economic crisis, on December 1997, PT GarudaFood Jaya (GFJ) was established, producing Gery-branded biscuit. Gery Saluut earned Indonesian Best Brand Award (IBBA) from MARS and SWA Magazine for a period of 2005-2010 under the category of wafer salut. In 2007-2010 Gery Chocolatos earned IBBA under the category of wafer stick. In 1998 GarudaFood acquired PT Triteguh Manunggal Sejati (TRMS), producer of jelly and launched jelly product using brands of Okky and Keffy. Achievement of Okky jelly has been proven by its successfulness in earning Top Brand for Kids (TBK) Award 2004 under the category of jelly. In addition to TBK, OKKY Jelly also managed to earn IBBA (2005-2010). Okky jelly Drink also earned Top Brand Award 2007-2010 from Marketing Magazine in cooperation with Frontier. In the end of 2002, TRMS launched jelly beverage products with a brand of Okky Jelly Drink and it also constituted a new phase for GarudaFood to deal with beverages business. Seriousness of GarudaFood in focusing on beverages business had also become apparent by the launching of Mountea, fruit-flavored tea beverage. Mountea had even been awarded by IBBA 2007-2010 under the category of tea beverage in cup packaging. GarudaFood also produces Snack with a brand of Leo, for category of Potato chips, banana chips, cassava chips products initiated from the end of 2005. In 2007-2010 Leo earned IBBA award for category of potato chips. In national level, GarudaFood is also positively perceived as one of the admired food and beverage companies. Survey made by Frontier and BusinessWeek Indonesia Magazine in Jakarta and Surabaya in 2006-2010 indicated that GarudaFood was in the third position of Indonesian Most Admired Company (IMAC). GarudaFood also actively performs corporate social responsibility (CSR) under the flag of GarudaFood Sehati. To accelerate the achievement of its vision, in 2011 GarudaFood Group with non-alcohol divion of Suntory Beverage & Food, a company from Japan established a subsidiary PT Garuda Suntory Beverage, focused on the development of the beverage. Now, all potencies supported by 20 thousands knowledge workers have become main asset to GarudaFood in the effort to go forward to meet a success as sustainable enterprise.