IT Support (IT Consultant) - Jakarta dan Cikarang

PT Bicom Mitra Solusindo; Jakarta Utara; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

PT Bicom Mitra Solusindo is seeking an IT consultant to support client networks across Bekasi, Cikarang, Kawarang and Jakarta. The role requires at least one year of hands-on experience with computer, server, and network infrastructure, plus a solid grasp of routing and switching.

The ideal candidate communicates fluently in English, is comfortable working on customer sites, and familiar with Fortigate and Mikrotik devices.

Qualifications

• Minimum 1 year working experience.
• Understand Network Basic Concept such as routing, switching, etc.
• Familiar with Fortigate and Mikrotik router device
• Proficient in English both oral & written
• Willing to be located in customer site (Bekasi, Cikarang, Krawang and Jakarta)

Responsibilities

• Setup and maintain customer computers, servers and network infrastructure.
• Answer staff questions in person or via phone on all company supported applications, determine source of computer problems and fix the issue (hardware, software, user access, etc.).
• Remotely troubleshoot problems through email/telephone by taking over the control users terminals via LAN/WAN connections.
• Handle incoming phone calls and escalation of problems.
• Update information on Help desk Ticketing System (Progress, Record Historical Solution as knowledge base).

Skills

Networking basics

Fortigate

Mikrotik

English proficiency

Job description

Candidates who live in South Bekasi, Cikarang, West Jakarta

Minimum 1 year working experience

Understand Network Basic Concept such as routing, switching, etc.

Familiar with Fortigate and Mikrotik router device

Proficient in English both oral & written

Willing to be located in customer site (Bekasi, Cikarang, Krawang and Jakarta)

Tasks & responsibilities

Setup and Maintain customer computers, server and network infrastructure

Answer staff questions in person or via phone on all company supported applications, determine source of computer problems and fix the issue (hardware, software, user access, etc.)

Remotely troubleshoot problems through email/telephone by taking over the control users terminals via LAN/WAN connections

Handle incoming phone call and escalation of problems

Update information on Help desk Ticketing System (Progress, Record Historical Solution as knowledge base)

Your application will include the following questions:

• Berapa gaji bulanan yang kamu inginkan?
• Kualifikasi mana yang kamu miliki?
• Berapa tahun pengalaman kerjamu sebagai Konsultan TI?
• Bahasa apa saja di bawah ini yang fasih kamu gunakan?

Now a days Information Technology (IT) play significant roles on company performance and growth. BICOM is a IT Solutions company established in early of year 2008 which focus on delivering valuable and reliable IT services to customer with the concept of "One Stop IT Solutions".

Bicom service and solutions include Managed Services, Server and Network installation, System Implementation and Integration, Web Development and Hardware and Software suppliers.

Now a days Information Technology (IT) play significant roles on company performance and growth. BICOM is a IT Solutions company established in early of year 2008 which focus on delivering valuable and reliable IT services to customer with the concept of "One Stop IT Solutions".

Bicom service and solutions include Managed Services, Server and Network installation, System Implementation and Integration, Web Development and Hardware and Software suppliers.