IT Support Intern: Hands-on Learning & Impact

Jabil; Karang Penang Oloh; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Jabil is seeking an IT Support professional to assist end users, diagnose and resolve hardware, software and network issues, and maintain computer systems and applications. You will manage service desk tickets, escalate complex problems, and help deploy new software and hardware while delivering training and best practices.

The role emphasizes collaboration with IT colleagues to continuously improve service delivery, with a focus on responsiveness and accurate documentation.

Qualifications

• Assist level support end user.
• Diagnose and resolve hardware, software and network issues.
• Install, configure and maintain computer system & applications.
• Manage IT service desk tickets timely and maintain accurate records.
• Escalate complex issues to higher level support members.
• Assist in set up and deployment of new software and hardware.
• Provide training and guidance to users on IT Best Practices.
• Collaborate with other IT members to improve service delivery.

Responsibilities

• Assist level support end user.
• Diagnose and resolve hardware, software and network issues.
• Install, configure and maintain computer system & applications.
• Manage IT service desk tickets timely and maintain accurate records.
• Escalate complex issues to higher level support members.
• Assist in set up and deployment of new software and hardware.
• Provide training and guidance to users on IT Best Practices.
• Collaborate with other IT members to improve service delivery.

Skills

IT support

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Ticket management

User training

Collaboration

Job description

Jabil is seeking an IT Support professional to assist end users, diagnose and resolve hardware, software and network issues, and maintain computer systems and applications. You will manage service desk tickets, escalate complex problems, and help deploy new software and hardware while delivering training and best practices.

The role emphasizes collaboration with IT colleagues to continuously improve service delivery, with a focus on responsiveness and accurate documentation.