It Support

Arethia; Indonesia; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Arethia Indonesia is seeking an IT Staff to manage and secure our technology infrastructure, including servers, networks, and end-user devices. You will monitor performance, troubleshoot issues, and provide timely support to keep daily operations running smoothly.

You will contribute to data security, system integration, backups, and documentation, while collaborating with a growing team in a company that values agility, transparency, and talent.

Qualifications

• Bachelor’s degree (S1) in Informatics Engineering, Information Systems, or a related field.
• Minimum 2 years of experience as IT Staff, IT Support, or similar role.
• Strong capability in troubleshooting hardware, software, and network issues.
• Basic to intermediate knowledge of server administration.
• Good communication skills and ability to explain technical issues clearly.
• Proficiency in English, both spoken and written.

Responsibilities

• Install, configure, and maintain hardware, servers, and network systems to ensure stable operations.
• Proactively monitor performance to prevent downtime and maintain continuity.
• Resolve escalated technical problems with timely, effective solutions.
• Keep IT equipment functioning optimally to support daily activities.
• Guide employees on using company IT resources and basic onboarding.
• Assist in integrating and maintaining internal systems and applications.
• Implement IT security measures to safeguard assets and data.
• Manage regular data backups and perform restore testing.
• Create and update technical documentation and network diagrams.
• Track and manage IT assets for accountability.

Skills

Troubleshooting hardware

Networking

Server administration

English proficiency

Documentation

Education

Bachelor's degree in Informatics Engineering / Information Systems

Tools

VMware

Hyper-V

Firewall configuration

Job description

IT Staff plays a critical role in ensuring the smooth and secure operation of the company’s technology infrastructure. This position is responsible for managing, maintaining, and troubleshooting all IT systems, including hardware, software, networks, and servers, to support daily business activities effectively.

In this role, the IT Staff ensures that all systems run optimally, minimizes downtime through proactive monitoring, and provides timely technical support to users. Additionally, the position contributes to maintaining data security, supporting system integration, and ensuring reliable backups of company data.

Your Mission

Ensure Reliable IT Infrastructure
You will install, configure, and maintain hardware, servers, and network systems (LAN/WLAN/WAN) to ensure stable and efficient company operations.

Prevent System Downtime
You will proactively monitor network and server performance to identify risks early and maintain business continuity.

Solve Complex IT Issues
You will handle and resolve escalated technical problems, delivering effective and timely solutions to support user productivity.

Maintain Operational Readiness
You will ensure all IT equipment (computers, printers, meeting devices, etc.) functions optimally to support daily business activities.

Empower Users with IT Knowledge
You will provide basic technical guidance and onboarding support to employees in using company IT resources.

Support System Implementation
You will actively contribute to the integration, setup, and maintenance of internal systems and applications.

Protect Company Data and Systems
You will implement and monitor IT security measures such as firewalls, antivirus, and access controls to safeguard company assets.

Ensure Data Availability and Recovery
You will manage regular data backups and conduct restore testing to ensure data integrity in emergency situations.

Maintain Clear Documentation
You will create and update technical documentation, network diagrams, and user guidelines to support efficient troubleshooting and knowledge sharing.

Manage IT Assets Effectively
You will track and maintain accurate records of all IT assets to ensure proper utilization and accountability.

Minimum Qualifications

Bachelor’s degree (S1) in Informatics Engineering, Information Systems, or a related field.

Minimum 2 years of experience as IT Staff, IT Support, or similar role.

Strong capability in troubleshooting hardware, software, and network issues.

Basic to intermediate knowledge of server administration.

Good communication skills and ability to explain technical issues clearly.

Proficiency in English, both spoken and written.

Preferred Qualifications

Understanding of networking concepts such as TCP/IP, VLAN, WiFi, and VPN.

Familiar with virtualization technologies (VMware/Hyper-V) and firewall configuration.

About us

At Arethia, we fuse our long-standing reputation with a continual push for progress. A rapidly expanding player in the flavour industry, Arethia specialises in delivering innovative taste solutions and co-creating products that consumers love. For more than 70 years, Arethia has been known for its close collaboration with customers and the highest quality standards. With over 350 employees spread across Germany, Switzerland, Dubai, and Indonesia, we aim to shape the future of flavours with a culture that values agility, transparency, and talent.