It Support

Petrolab; Balikpapan; Sur place; IDR 44 640 000 - 89 280 000; Plein temps

Avantages offerts par ce poste

Health insurance

Professional development

Résumé du poste

Petrolab is seeking a Technical Support Engineer to join our Balikpapan team. The role focuses on delivering expert IT support to end-users, diagnosing and resolving hardware, software, and network issues, and maintaining IT infrastructure.

You will work from our Balikpapan office and collaborate with engineering teams to address product challenges. Ideal candidates have hands-on experience with Windows/Linux, networking, and scripting (Python/Bash).

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in technical support, systems administration, or similar role.
• Strong knowledge of Windows and Linux operating systems, networking, and IT infrastructure.

Responsabilités

• Provide expert-level technical support to customers via phone, email, and remote sessions.
• Diagnose, troubleshoot, and resolve complex hardware, software, and network issues.
• Install, configure, and maintain technical equipment and software as needed.
• Document solutions and troubleshooting steps in a knowledge base and tickets.
• Collaborate with engineering teams to address product issues and provide feedback.

Connaissances

Windows/Linux

Networking

Customer communication

Problem-solving

Formation

Bachelor's degree in Computer Science/Engineering

Outils

Python

Bash

Description du poste

IT Support professionals in Balikpapan can expect to earn between IDR 4,000,000 and IDR 8,000,000 per month. This range can vary based on experience, specific responsibilities, and the size of the employing organization. Entry-level positions will generally fall at the lower end, while senior or specialized roles may command higher salaries.

Leading employers for IT Support roles in Balikpapan often include major oil and gas companies, telecommunications providers, and established IT service firms. Companies like Pertamina, Telkom Indonesia, and local IT solutions providers frequently seek skilled IT support staff.

Key responsibilities typically involve providing technical assistance to end-users, troubleshooting hardware and software issues, and maintaining network infrastructure. This includes installing, configuring, and updating computer systems and applications, as well as managing user accounts and permissions.

A strong understanding of computer hardware, operating systems, and common software applications is usually necessary. Many roles require a degree in Computer Science, Information Technology, or a related field, along with relevant certifications such as CompTIA A+ or Network+.

While many IT Support roles in Balikpapan are on-site, the demand for remote or hybrid positions is increasing. Some companies may offer remote work options, particularly for help desk or technical support functions that can be performed off-site.

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Technical Support Engineer - Balikpapan

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Job Description

About the Role

Our client is seeking a skilled and dedicated Technical Support Engineer to join their team in Balikpapan, East Kalimantan. This role is essential for providing advanced technical assistance to our clients, troubleshooting complex issues, and ensuring the optimal performance of our systems and products. You will work closely with customers and internal teams to resolve technical challenges and maintain high levels of customer satisfaction. The position is based in our state-of-the-art facility in Balikpapan, offering a collaborative and innovative work environment. We are looking for a proactive problem-solver with a strong technical background and a passion for delivering exceptional support. This is a fantastic opportunity for career growth in a leading technology company.

Key Responsibilities

• Provide expert-level technical support to customers via phone, email, and remote sessions.
• Diagnose, troubleshoot, and resolve complex hardware, software, and network issues.
• Analyze technical problems and identify root causes to prevent recurrence.
• Document technical solutions, troubleshooting steps, and best practices.
• Collaborate with engineering and product development teams to address product issues and provide feedback.
• Install, configure, and maintain technical equipment and software as needed.
• Develop and deliver technical training to customers and internal staff.
• Manage customer technical escalations and ensure timely resolution.
• Contribute to the creation and maintenance of a comprehensive technical knowledge base.
• Stay updated on product updates, industry trends, and emerging technologies.

Requirements

• Proven experience as a Technical Support Engineer, Systems Administrator, or similar role.
• In-depth knowledge of operating systems (Windows, Linux), networking protocols, and IT infrastructure.
• Proficiency in troubleshooting common hardware and software issues.
• Experience with scripting languages (e.g., Python, Bash) is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Must be able to work full-time from our office in Balikpapan, East Kalimantan.
• Ability to work independently and as part of a collaborative team.
• Experience in (mention specific relevant technology or industry, e.g., cloud computing, cybersecurity, industrial automation) is highly desirable.

Benefits

We offer a competitive salary, a comprehensive benefits package including health insurance, and ample opportunities for professional development and advancement. Employees will work in a stimulating environment in Balikpapan, contributing to cutting-edge technology and enjoying a supportive team culture. We invest in our employees' growth and provide resources for continuous learning.