Technical Support Engineer — Balikpapan

Petrolab; Balikpapan; On-site; IDR 44,640,000 - 89,280,000; Full time

Benefits offered by this job

Health insurance

Professional development

Job summary

Petrolab is seeking a Technical Support Engineer to join our Balikpapan team. The role focuses on delivering expert IT support to end-users, diagnosing and resolving hardware, software, and network issues, and maintaining IT infrastructure.

You will work from our Balikpapan office and collaborate with engineering teams to address product challenges. Ideal candidates have hands-on experience with Windows/Linux, networking, and scripting (Python/Bash).

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in technical support, systems administration, or similar role.
• Strong knowledge of Windows and Linux operating systems, networking, and IT infrastructure.

Responsibilities

• Provide expert-level technical support to customers via phone, email, and remote sessions.
• Diagnose, troubleshoot, and resolve complex hardware, software, and network issues.
• Install, configure, and maintain technical equipment and software as needed.
• Document solutions and troubleshooting steps in a knowledge base and tickets.
• Collaborate with engineering teams to address product issues and provide feedback.

Skills

Windows/Linux

Networking

Customer communication

Problem-solving

Education

Bachelor's degree in Computer Science/Engineering

Tools

Python

Bash

Job description

Petrolab is seeking a Technical Support Engineer to join our Balikpapan team. The role focuses on delivering expert IT support to end-users, diagnosing and resolving hardware, software, and network issues, and maintaining IT infrastructure.

You will work from our Balikpapan office and collaborate with engineering teams to address product challenges. Ideal candidates have hands-on experience with Windows/Linux, networking, and scripting (Python/Bash).